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P87 Automation

David Collingwood made this Freedom of Information request to HM Revenue and Customs Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for David Collingwood to read a recent response and update the status.

David Collingwood
Delivered

Dear HM Revenue and Customs,

HMRC commenced automation of P87 Claim Forms on 6 November 2023.

1. Please provide the total volume of P87 claim received since that date, as well as the number of claims which were automatically processed.

2. Of those claims which failed the automatic processing, please provide a breakdown of the reasons why they failed the automation.

3. Where a claim goes through the automation but does not result in a repayment, please confirm what correspondence is then sent to the taxpayer or their agent.

Yours faithfully,

David Collingwood

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David Collingwood
Delivered

Dear HM Revenue and Customs,

To clarify, this request only relates to paper P87 forms.

Yours faithfully,

David Collingwood

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Information Rights Unit, HM Revenue and Customs

Our ref: FOI2024/15792

Dear David Collingwood,

Thank you for your request, which was received on 14 February.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 13 March 2024, we will write to let you know the
reason and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

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David Collingwood
Delivered

Dear Information Rights Unit,

By law, you should normally have responded promptly and by 13 March 2024. You have neither responded by that date or let me know that you couldn't respond or provided an updated date.

Yours sincerely,
David Collingwood

Link to this Report
Information Rights Unit, HM Revenue and Customs

Dear David Collingwood

I am writing to update you on the status of your FOI request and to
apologise for our delay in issuing a response.

In dealing with all FOI requests HMRC works to the standard set by the
independent Information Commissioner's Office (ICO), which is to deal with
at least 90% of FOI requests within 20 working days of receipt. While we
meet this target most of time, there are some cases that take longer than
20 days to process (for example, because of their complexity). Your FOI
request is one such case.

I want to assure you that we are still working on your request and aim to
provide a reply shortly. I will update you further should we not be able
to issue our response within the next fortnight.

Kind regards

HMRC Information Rights Unit

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David Collingwood
Delivered

Dear Information Rights Unit,

This request is now over 1 month overdue. Please provide a substantive response as a matter of urgency.

Yours sincerely,

David Collingwood

Link to this Report
Information Rights Unit, HM Revenue and Customs

1 Attachment

Dear David Collingwood,

We are writing in response to your request for information, received 14
February.

Yours sincerely,

HMRC Information Rights Unit

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