Oyster Extension Permits

Mike Hudgell made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Sir or Madam,

Please provide all policy documents relating to the development of plans for Oyster Extension Permits and all documents relating to how TfL have worked out how these will affect passengers, including guidance that TfL have produced for staff to brief the public about them.

Yours faithfully,

Mike Hudgell

Enquire (TfL), Transport for London

Email: [1][FOI #23222 email]

Date: 27 November 2009

Our Ref: TfL 100352

Dear Mr Hudgell

Thank you for your email received by TfL on 16 November. You have asked
for information about policy documents relating to the development of
plans for Oyster Extension Permits and how this will affect passengers.

We will deal with your request as soon as possible and in any case provide
you with a response by 14 December.

In the meantime, if you have any queries or would like to discuss your
request, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard

TfL Customer Relations

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References

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1. mailto:[FOI #23222 email]

Dear Enquire (TfL),

Could you give me an update on this request [Oyster Extension Permits] as it has gone the normal reply-by date.

Yours sincerely,

Mike Hudgell

Enquire (TfL), Transport for London

7 Attachments

Ref: TfL100352

Dear Mr Hudgell

Thank you for your emails received by Transport for London (TfL) on 16
November and 18 December. You have asked for information relating to the
development of plans for Oyster Extension Permits (OEPs) and all documents
on how this will affect passengers.

Your request has been considered under the requirements of the Freedom of
Information Act and I can confirm that TfL does hold the information you
require.

I would like to confirm that a response was sent to you on Friday 11
December, but unfortunately I made an error with your email address. I
would therefore like to apologise for my reply not reaching you as
originally intended.

Please find attached the 2 January 2010 edition of TfL's Conditions of
Carriage:

The policy regarding the introduction of OEPs and how they affect
customers is explained in this document. Please refer to pages 7, 18 and
35 which have highlighted paragraphs in relation to OEPs.

Please also refer to the documents below for a copy of the instructions
and information published by London Underground for staff, plus a Staff
Briefing Notice published by the TfL Ticketing Policy team, respectively.

As there are a number of acronyms in the instructions for staff in the
first document, please note the following definitions:

LU POM: London Underground Passenger Operated Machines

NR TVM: National Rail Ticket Vending Machines

OXNR: Oyster extension on National Rail

TOC: Train Operating Company

PAYG: Pay as you go

I hope this information is useful. If this is not the information you are
looking for, or if you are unable to access it for some reason, please do
not hesitate to contact me

Please find below an information sheet for details of your right to appeal
as well as information on copyright and what to do if you would like to
re-use any of the information we have disclosed.

Yours sincerely

Jasmine Howard

TfL Customer Relations

Your right to appeal

If you are dissatisfied with the way TfL has handled your information
request, you can ask us to conduct an internal review of our decision. The
internal review will be conducted by someone who was not involved in the
processing of your original request, in accordance with the complaints
procedure published on our website at [1]www.tfl.gov.uk/foi

Requests for internal review should be addressed to:

Head of Information Access and Compliance

Floor 5, Windsor House

42-50 Victoria Street

London

SW1H 0TL

E-mail: [2][email address]

Complaints to the Information Commissioner

If, following the internal review, you remain dissatisfied with the way
TfL has handled your request, then you can take your complaint to:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

A complaint form is available on the Information Commissioner's Office
website at: [3]www.ico.gov.uk

Copyright

Any copyright in the material provided with this response is owned by TfL
or one of its subsidiary companies unless otherwise stated. The disclosure
of information does not give the person or organisation who receives it an
automatic right to re-use it in a way that would otherwise infringe
copyright (for example, by making copies, publishing it, or issuing copies
to the public). Brief extracts of the material may be reproduced under the
fair dealing provisions of the Copyright, Designs and Patents Act 1998
(sections 29 and 30) for the purposes of research for non-commercial
purposes, private study, criticism, review and news reporting. In respect
of use for criticism, review and news reporting, any reproduction must be
accompanied by an acknowledgement that TfL or one of its subsidiary
companies is the copyright owner.

Re-use

If you would like to re-use the information supplied with this response
please contact TfL using the details provided in the attached letter.
Requests for re-use will be considered in accordance with the Re-use of
Public Sector Information Regulations 2005.

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References

Visible links
1. http://www.tfl.gov.uk/foi
2. mailto:[email address]
3. http://www.ico.gov.uk/

Dear Enquire (TfL),

could you resend the attachment as seperate files as I cannot read them as they are....

Merry Christmas

Yours sincerely,

Mike Hudgell

Enquire (TfL), Transport for London

3 Attachments

Dear Mr Hudgell

Thank you for your email.

I'm also sorry that you weren't able to access the attachments included in my response.

Please find attached the separate files as requested.

I hope this helps.

Kind regards

Jasmine Howard
TfL Customer Relations

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Francis Irving left an annotation ()

Francis Irving left an annotation ()

Blog post referring to the briefing note released by this request:
http://londonreconnections.blogspot.com/...

Francis Irving left an annotation ()

Another analysis of Oyster on National Rail that refers to this request: http://www.boriswatch.co.uk/2010/01/02/o...