Dear Transport for London,

I have two questions regarding Oyster card

1, as all TfL card readers can read ITSO card when will TfL as this should lead to one card across the country unless i am missunderstanding the ITSO Specification?

2, It has come to my attention that a number of buses Oyster card readers are not working at time of travel, my question here is what is the rules for bus operators and drivers regarding reporting and replacing I know before that it used to be a return trip from a destination start point for the bus operator to either change the machine or the bus is this still true?

Yours faithfully,

Glen Turnbull

FOI, Transport for London

Dear Mr Turnbull

 

Thank you for your e-mail. I have passed your query onto our Customer
Service team as this type of query would not be dealt with under the
Freedom of Information Act. I am sure that they will contact you directly
in due course. If you would like to follow up your query please contact
them at [1][email address].

 

If you have any other queries with which I can be of assistance please
feel free to contact me.

 

Yours sincerely

 

Gemma Jacob

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[2][TfL request email]

 

 

 

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Transport for London

Ref: 7428499

3 March 2017

Dear Mr Turnbull

Thanks for your email you sent yesterday, about the Oyster card reader on
our buses.

When buses have readers which aren’t working, the drivers normally report
this to the garage straight away. They can then arrange for the necessary
repair work to take place, after the reader has been inspected by the
vehicle engineers. They aim to do this as quickly as possible, however
when the reader requires new parts which need to be ordered, it can take
longer.

We still sometimes put buses with these problems in operation, as we still
need to the run the service efficiently, to minimise disruption to
customers. The driver will inform an inspector if they board, that the
machine isn’t working as no customer would be able to tap in with their
Oyster or contactless payment card.

I’ve passed your enquiry about the ITSO card to our ticketing manager for
furher information. You may need to contact our Freedom of Information
Team for more details about having one card across the country. They deal
with unique requests such as this one by sourcing out the relevant
information and feeding it back to you.

You can email them at [1][TfL request email]

You can find out more information about Freedom of Information requests at

[2]https://tfl.gov.uk/corporate/transparenc...

If our ticketing manager gives me any further feedback, Ill let you know
via email. If there’s anything else we can assist you with, please reply
to this email. If you’d prefer to talk to us about this matter, you can
call us on 0343 222 1234 and we'll be more than happy to help.

Kind regards

Priya Chopra
Customer Service Adviser
Transport for London Customer Services
If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [3]click here

 

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References

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1. mailto:[TfL request email]
2. https://tfl.gov.uk/corporate/transparency/
3. https://custserv.tfl.gov.uk/icss_csip/re...
4. http://www.tfl.gov.uk/corporate/about-tfl/

TFL Customer Satisfaction Survey,

1 Attachment

Customer Satisfaction Survey

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Contact Centre Manager, Contact Centre Operations
Customer Experience, Transport for London
 
 
Do not reply to this email. This address is used for feedback on the
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[2]https://tfl.gov.uk/help-and-contact/.

References

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2. https://tfl.gov.uk/help-and-contact/

Transport for London

Ref: 7428499

7 March 2017

Dear Mr Turnbull

Thanks again for your email last week about the Oyster card readers on our
buses.

As mentioned in my previous correspondence, I passed your comments to our
ticketing manager. They’ve informed me that our readers can accept most
ITSO Cards other than ENTCS (English National Concessionary Travel Scheme)
which requires visual acceptance by the bus driver.

They’ve also let me know that we are not in a position to be able to
speculate if or when there will be one card across the country. If you
require more information about this, please contact our Freedom of
Information team.

I trust you’ll find this information useful. If there’s anything else we
can assist you with, please reply to this email. If you’d prefer to talk
to us about this matter, you can call us on 0343 222 1234 and we'll be
more than happy to help.

Kind regards

Priya Chopra
Customer Service Adviser
Transport for London Customer Services
If you wish to contact us with a new or unrelated query or look at our
Frequently Asked Questions, please [1]click here

 

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References

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2. http://www.tfl.gov.uk/corporate/about-tfl/

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