Own Initiative Report ~ PIP - Complaint Volumes pt2

Lizzie Carlisle made this Freedom of Information request to Northern Ireland Public Services Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Lizzie Carlisle

Dear Northern Ireland Public Services Ombudsman,

The Ombudsman’s statement, published on your website dated 21 January 2019, regarding the proposal to commence an investigation into PIP clearly states, “that since June 2016 there have been a significant number of complaints about PIPs to her Office.” This would indicate that, to substantiate reporting it as “a substantial number”, the Ombudsman must have known the number of complaints made about PIP to her Office at the time of that statement.

Could you please provide:
1. the number of complaints about PIP to which the Ombudsman referred when reporting her intention to investigate? Also,
2. please provide the number of PIP complaints referred, or forwarded for further action, by the Ombudsman to the Department for Communities prior to January 2019?

Yours faithfully,

Lizzie Carlisle

NIPSO Legal Services, Northern Ireland Public Services Ombudsman

Dear Ms Carlisle

Re: IR20210027 – Ms Carlisle - FOI Request re Volume of PIP complaints

Thank you for your recent request for Information under the Freedom of Information Act 2000.

Your email has been forwarded to Legal Services and we will respond to this request in due course.


Legal Services

Northern Ireland Public Services Ombudsman's Office Progressive House | 33 Wellington Place | Belfast | BT1 6HN  Email: [email address]  Telephone: 0800 343424

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We are continuing to provide our services but please be aware that our office is now closed and our staff are working from home. We are still responding to emails and phone enquiries but due to the impact on our staff, our response times will be affected.

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NIPSO Legal Services, Northern Ireland Public Services Ombudsman

1 Attachment

Dear Ms Carlisle


Re: Information request ref: IR20210027


Please find attached my response to your request for information.


Yours sincerely



Gregory Smyth

Legal Officer