Overseas visitor management teams at NHS mental health trusts

The request was successful.

Dear South West Yorkshire Partnership NHS Foundation Trust,

I write to request information under the Freedom of Information Act 2000 on how you have instituted overseas patient charging and the costs of your overseas visitor management team at your trust, if you have one. Please can you tell me:

1) Whether you have an overseas visitor management team or a similar team? If NOT, who then is in charge of overseas patient charging in your trust in line with changes advised in the Department of Health's Draft guidance on implementing the overseas visitor charging regulations, 2017?

2) What is the cost of the current team for the preceding year, or if established only recently following the changes in 2017, its cost of set up and estimated costs for 2017/2018? (Note: this cost could include salaries, but also overheads including facilities and equipment used).

3) What, if any, charges have been levied to overseas patients in your trust by this team, and how much of this has been recouped?

Yours faithfully,

Sarah Steele

Allcock Andrew, South West Yorkshire Partnership NHS Foundation Trust

4 Attachments

Dear Sarah,

 

Thank you for your email which was received on 14^th September 2017 in our
customer services team and in which you are requesting information.  I can
confirm that your request will be dealt with under the Freedom of
Information Act 2000.  We will respond to your request as soon as possible
and not later than 20 working days from the date received. This will mean
that our response to you will be sent no later than 12^th October 2017.   

 

Our response to you will confirm whether or not we hold the information
you have requested, and will either include the information, or explain
why it has not been provided, and quote an exemption under the Act if
relevant.

 

I will contact you again should I need to clarify further any element of
your request.

 

Should you need to contact the Trust in the interim, please quote
reference FOI 1760/17. This will help us to deal with your enquiry
efficiently. Thank you. 

 

 

Andrew Allcock

 

Customer Services Officer                                              
South West Yorkshire Partnership NHS Foundation Trust
[1][email address] or [2][email address]

Telephone number 01924 316 060 or 0800 587 2108

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We proudly support [7]#hellomynameis

 

This email or any attachments to it may contain legally privileged or
confidential data. You should not forward it to anyone without reference
to the Trusts Confidentiality and EMail policies for guidance. If you are
not the intended recipient, please notify the author immediately by
telephone or by replying to this e-mail and then delete all copies of the
e-mail on your system. If you are not the intended recipient, you must not
use, disclose, distribute, copy, print or rely on this e-mail.

References

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1. mailto:[email address]
2. mailto:[email address]
3. http://www.southwestyorkshire.nhs.uk/
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5. http://www.facebook.com/allofusinmind
6. https://www.linkedin.com/company/south-w...
7. http://hellomynameis.org.uk/

ALLCOCK, Andrew (SOUTH WEST YORKSHIRE PARTNERSHIP NHS FOUNDATION TRUST),

5 Attachments

[FOI #431637 email]

 

From: ALLCOCK, Andrew (SOUTH WEST YORKSHIRE PARTNERSHIP NHS FOUNDATION
TRUST)
Sent: 29 September 2017 16:04
To: 'request-431637-'
Subject: Freedom of Information request. Our ref: FOI 1760

 

Dear Sarah

 

Please see the attached response to your recent FOI request.

As part of our on-going evaluation of the Customer Services function, we
ask people who request information to complete a satisfaction survey. This
helps us to identify areas where we might need to improve and to highlight
good practice to share with other teams.

 I attach a copy of our Client Satisfaction Survey for your attention
[1]https://www.surveymonkey.com/s/CustomerS...

Thank you for supporting our drive for service improvement.

 

Kind regards,

 

 

Andrew Allcock

 

Customer Services Officer                                              
South West Yorkshire Partnership NHS Foundation Trust
[2][email address] or [3][email address]

Telephone number 01924 316 060 or 0800 587 2108

[4]cid:image007.png@01D1D933.906C2120 [5]cid:image005.jpg@01D1D933.906C2120 [6]cid:image003.jpg@01D1D933.906C2120 [7]cid:image004.jpg@01D1D933.906C2120
We proudly support [8]#hellomynameis

 

 

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