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Overseas visitor management teams in NHS trusts

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Dear 5 Boroughs Partnership NHS Foundation Trust,

I write to request information under the Freedom of Information Act 2000 on how you have instituted overseas patient charging and the costs of your overseas visitor management team at your trust, if you have one. Please can you tell me:

1) Whether you have an overseas visitor management team or a similar team? If NOT, who then is in charge of overseas patient charging in your trust in line with changes advised in the Department of Health's Draft guidance on implementing the overseas visitor charging regulations, 2017?

2) What is the cost of the current team for the preceding year, or if established only recently following the changes in 2017, its cost of set up and estimated costs for 2017/2018? (Note: this cost could include salaries, but also overheads including facilities and equipment used).

3) What, if any, charges have been levied to overseas patients in your trust by this team, and how much of this has been recouped?

Yours faithfully,

Sarah Steele

Dear Sarah,

Thank you for your recent email which has been received and a response is being co-ordinated. The Freedom of Information Act 2000 allows 20-working days for the Trust to respond and the deadline for your request is 11 October 2017.

In certain cases, the Act allows for an extension to this deadline. We will notify you as soon as possible if there is a need to extend the time limit.

The Trust has a statutory duty to provide advice and assistance to applicants. If you have any questions now or during the processing of your request, please contact us quoting the identifier in the subject line of this email.

Thank you.

Information Governance Team
North West Boroughs Healthcare NHS Foundation Trust
[email address] 01925 664465

FOI (NWBH),

1 Attachment

Re: FOI 17/317

Dear Sarah,

Thank you for your recent request under the Freedom of Information Act 2000. Please find attached the Trust’s response.

We would be grateful if you would provide feedback about your experience contacting the Trust and ask that you complete our short service satisfaction questionnaire, which is available at: https://www.surveymonkey.com/r/X2QB9XV.

Thank you.

Information Governance Team
North West Boroughs Healthcare NHS Foundation Trust
[email address] 01925 664465

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