Overpayment on bus fares

Response to this request is long overdue. By law, under all circumstances, Reading Transport Limited should have responded by now (details). You can complain by requesting an internal review.

Dear Reading Transport Limited,

Since all Reading Buses bus routes demand exact change for tickets, and do not provide change, I would like to know what happens to the extra revenue every time somebody overpays for their fare.

For example, until recently, single fares across most central Reading routes were £1.80; and are now £1.90. It's therefore very common for passengers to not have the exact coins, and end up putting £2.00 into the hopper for a fare which costs less than that. I would therefore like to know the following:

1. How much money do you take yearly above what is recorded as the expected revenue from fares?
2. What happens to this revenue?

Yours faithfully,

R Foster

Dear Reading Transport Limited,

The response to my previous request is long overdue. By law, under all circumstances, the authority should have responded by now.

Yours faithfully,

R Foster

Dear Reading Transport Limited,

The response to my request is long overdue. By law, under all circumstances, the authority should have responded by now.

Please could you respond to my enquiry.

Yours faithfully,

R Foster

Customer Services, Reading Transport Limited

I'm afraid I have not had any request sent to me.

Jayne Foster
Customer Champion
 
0118 9027637
 

Great Knollys Street
Reading RG1 7HH
www.reading-buses.co.uk

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Dear Jayne,

Please find copied below my original request, dated 29th May 2014. For reference, record of my request (and previous follow-up) can be found online here:
https://www.whatdotheyknow.com/request/o...

Yours sincerely,

R Foster

-----------------------

From: R Foster

29 May 2014

Dear Reading Transport Limited,

Since all Reading Buses bus routes demand exact change for tickets, and do not provide change, I would like to know what happens to the extra revenue every time somebody overpays for their fare.

For example, until recently, single fares across most central
Reading routes were £1.80; and are now £1.90. It's therefore very common for passengers to not have the exact coins, and end up putting £2.00 into the hopper for a fare which costs less than that. I would therefore like to know the following:

1. How much money do you take yearly above what is recorded as the expected revenue from fares?
2. What happens to this revenue?

Yours faithfully,

R Foster

-----------------------

Customer Services, Reading Transport Limited

I believe this was forwarded to our Director of Resource. I will forward this link again.

Jayne

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Dear Jayne,

I have still not received a response to my query. Please could you confirm whether I should have received a response?

Yours sincerely,

R Foster

Customer Services, Reading Transport Limited

Afternoon,

Unfortunately Jayne is on annual leave this week and will not be back in the office until the 11 May 2015.

However I have forwarded your email onto our Director of Resource for you.

Regards

Vicky James
Customer Services Assistant
 
0118 9594000
 

Great Knollys Street
Reading RG1 7HH
www.reading-buses.co.uk

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