Thank you for your email.

Your feedback is really important to us. We aim to reply to you within 48
hours.

All emails that are sent to the Data Protection Officer are supported by
our Customer Engagement Centre, who will reply to your query under the
guidance of our DPO.

Kind regards,

Data Protection Officer

Dear Mr Smith

Thank you for your email.

I'm sorry to hear that you are unhappy with the prices in our Express
store's.

We work hard to offer all our customers great value however they choose to
shop with us. We sometimes charge a little extra for products in our
Express stores, as the costs associated in running them are higher.

We continually review pricing to ensure we remain competitive and continue
to offer our customers a great range of products at low prices in our
Express stores. As part of our commitment to great value, we have rolled
out Clubcard Prices to over 1800 Express stores. 

I have however been sure to pass your feedback onto the relevant teams and
departments for review.

Thank you and best wishes. 

Kind regards

Nicola Clarkson

Tesco Customer Service
Tesco Customer Engagement Centre

>> Original Message ...
>> From: [FOI #964802 email]
>> To: [email address]
>> Subject: Freedom of Information request - Overcharging
>> Sent: 25/03/2023 14:47
>>
>> Dear Tesco Stores Limited,
>>
>> Noticed you are charging ridiculous prices for basic items in your
stores,notably tesco express.
>> Please could you state a date when you will be reducing prices to 2021
levels and making your food affordable to all,not just those on high
incomes?
>>
>> Yours faithfully,
>>
>> craig smith
>>
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