Outbound systems usage

Mr Brown made this Freedom of Information request to Rochdale Boroughwide Housing
This authority is not subject to FOI law, so is not legally obliged to respond (details). This request has been closed to new correspondence. Contact us if you think it should be reopened.

Response to this request is long overdue. Although not legally required to do so, we would have expected Rochdale Boroughwide Housing to have responded by now (details). You can complain by requesting an internal review.

Mr Brown
Delivered

Dear Rochdale Boroughwide Housing,

I understand that some Housing Associations use automatic calling systems to contact tenants for various reasons including those who may be in arrears with their rent payments. I also understand that the use of automated calling systems is subject to Ofcom’s Persistent Mis-use Statement (December 2016) and UK Data Protection Legislation and enforced by the Information Commissioners Office.

I’d like you to provide the following information in this regard:

1/ Does your organisation use an automatic calling system or systems to contact tenants?

If so,

2/ Who is the manufacturer/provider of the system?

3/ How long have you been using the system?

4/ For what specific purpose(s) do you use the system?

5/ Can you demonstrate Ofcom compliance through system reports?

6/ Does the system provide a mechanism to prevent specific tenants from being called?

I look forward to receiving your reply soon.

Yours faithfully,

Mr Brown

Link to this Report
Customer Experience, Rochdale Boroughwide Housing

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Dear [FOI #539191 email],

 

Thank you for contacting RBH. Your e-mail has been received and will be
dealt with within 24 hours. 

 

 

Universal Credit  - Worried? Need Advice? We’re here to help. Please call
our dedicated Rent and Payment Team (Free phone) 0800 027 7769, Option 2.
Lines are open Monday to Friday 8am – 5pm.

 

RBH Contact Centre

 

 

 

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Visit us at [4]rbh.org.uk or talk to us on 0800 027 7769

Sandbrook House | Sandbrook Way | Rochdale | OL11 1RY

Rochdale Boroughwide Housing Limited is a charitable community benefit
society. FCA register number 31452 R
Registered Office: Sandbrook House, Sandbrook Way, Rochdale OL11 1RY
Registered as a provider of social housing. RSH register number: 4607

References

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4. http://www.rbh.org.uk/

Link to this Report