Outbound Patient Correspondence & Communications

The request was successful.

Dear South Tees Hospitals NHS Foundation Trust,

1: Does the Trust currently print patient appointment letters and correspondence in house or is this outsourced to a supplier?
2: What volume of pages are printed by the trust each year (an average for a rolling 12 month period is fine)?
3: If the outbound mail/printing service is outsourced, who is the current contract with?
4: If outsourced, when is the current contract due for renewal?
5: What framework was used for the procurement of that contract?

Yours faithfully,

Daniel Stonard

foi.admin (SOUTH TEES HOSPITALS NHS FOUNDATION TRUST), South Tees Hospitals NHS Foundation Trust

Dear Mr Stonard

 

Thank you for your request for information under the Freedom of
Information Act 2000 which was dated the 12^th March 2021 and received by
the Trust on the 12^th March 2021.

 

While we endeavour to respond to your FOI request in the usual timescales
we want to make you aware that responding to the current clinical priority
of Covid19 may mean at times we struggle to meet these timescales.

 

 

 

Your request will be processed within a maximum of twenty working days
from when we received your request unless otherwise informed.

 

In the event that some or all of the information you have requested is
exempt from disclosure, we will notify you of this. We will also contact
you if during the process to locate and supply the information it emerges
that we do not have sufficient detail to locate the information or we are
unclear exactly what it is you have requested.

 

If you need to contact me further regarding this request it would be
helpful if the reference number above could be quoted in any future
communications. 

 

 

Yours sincerely

 

 

 

 

Emma Taylor

Information Governance Specialist

 

 

Freedom of Information

Information Governance Department

 

South Tees Hospitals NHS Foundation Trust

Tel:  01642 854291 Ex55477

 

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FOI.ADMIN (SOUTH TEES HOSPITALS NHS FOUNDATION TRUST), South Tees Hospitals NHS Foundation Trust

1 Attachment

Good Afternoon

 

Request for Information – Ref 6932

With reference to your request for information made under the Freedom of
Information Act 2000 please find attached a response on behalf of South
Tees Hospitals NHS Foundation Trust. 

 

If for any reason you are not satisfied with the information that we have
provided or you feel we have dealt with your request unfairly, you have a
right to complain or request an internal review.  Please send your
complaint or request for internal review by email to
[1][South Tees Hospitals NHS Foundation Trust request email] by post to: The Head of Information Governance
& Data Protection Officer, South Tees Hospitals NHS Foundation Trust, The
James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW 

 

Internal reviews will be accepted within 40 working days from the date of
the Trusts initial response to you. 

 

If you are still not satisfied, further information about your right to
complain under Section 50  of the Freedom of Information Act is available
from the Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AFand on The Information Commissioner’s website
[2]www.ico.gov.uk.

 

 

 

Any information we provide following your request under the Freedom of
Information Act will not confer an automatic right for you to re-use that
information, for example to publish it. You are free to use any
information supplied for your own non-commercial research or private study
purposes. The information may also be used for any other purpose allowed
by a limitation or exception in copyright law, such as news reporting.
However, if you wish to re-use the information that we provide, for
example by publishing it in analogue or digital form, then you must make a
further request for its re-use as per the Re-Use of Public Sector
Information Regulations 2005 by contacting the Head of Information
Governance using the email address above .

 

Yours sincerely

 

Emma Griffin

Information Governance Specialist

 

Freedom of Information

Information Governance Department

 

South Tees Hospitals NHS Foundation Trust

Tel:  01642 854291 Ex57449

 

 

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