Outbound Patient Correspondence & Communications
Dear South Tees Hospitals NHS Foundation Trust,
1: Does the Trust currently print patient appointment letters and correspondence in house or is this outsourced to a supplier?
2: What volume of pages are printed by the trust each year (an average for a rolling 12 month period is fine)?
3: If the outbound mail/printing service is outsourced, who is the current contract with?
4: If outsourced, when is the current contract due for renewal?
5: What framework was used for the procurement of that contract?
Yours faithfully,
Daniel Stonard
Dear Mr Stonard
Thank you for your request for information under the Freedom of
Information Act 2000 which was dated the 12^th March 2021 and received by
the Trust on the 12^th March 2021.
While we endeavour to respond to your FOI request in the usual timescales
we want to make you aware that responding to the current clinical priority
of Covid19 may mean at times we struggle to meet these timescales.
Your request will be processed within a maximum of twenty working days
from when we received your request unless otherwise informed.
In the event that some or all of the information you have requested is
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unclear exactly what it is you have requested.
If you need to contact me further regarding this request it would be
helpful if the reference number above could be quoted in any future
communications.
Yours sincerely
Emma Taylor
Information Governance Specialist
Freedom of Information
Information Governance Department
South Tees Hospitals NHS Foundation Trust
Tel: 01642 854291 Ex55477
Good Afternoon
Request for Information – Ref 6932
With reference to your request for information made under the Freedom of
Information Act 2000 please find attached a response on behalf of South
Tees Hospitals NHS Foundation Trust.
If for any reason you are not satisfied with the information that we have
provided or you feel we have dealt with your request unfairly, you have a
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complaint or request for internal review by email to
[1][South Tees Hospitals NHS Foundation Trust request email] by post to: The Head of Information Governance
& Data Protection Officer, South Tees Hospitals NHS Foundation Trust, The
James Cook University Hospital, Marton Road, Middlesbrough, TS4 3BW
Internal reviews will be accepted within 40 working days from the date of
the Trusts initial response to you.
If you are still not satisfied, further information about your right to
complain under Section 50 of the Freedom of Information Act is available
from the Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AFand on The Information Commissioner’s website
[2]www.ico.gov.uk.
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Information Regulations 2005 by contacting the Head of Information
Governance using the email address above .
Yours sincerely
Emma Griffin
Information Governance Specialist
Freedom of Information
Information Governance Department
South Tees Hospitals NHS Foundation Trust
Tel: 01642 854291 Ex57449
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