Outbound Patient Correspondence & Communications

Daniel Stonard made this Freedom of Information request to Berkshire Healthcare NHS Foundation Trust

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Berkshire Healthcare NHS Foundation Trust,

1: Does the Trust currently print patient appointment letters and correspondence in house or is this outsourced to a supplier?
2: What volume of pages are printed by the trust each year (an average for a rolling 12 month period is fine)?
3: If the outbound mail/printing service is outsourced, who is the current contract with?
4: If outsourced, when is the current contract due for renewal?
5: What framework was used for the procurement of that contract?

Yours faithfully,

Daniel Stonard

FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

Dear Daniel

Further to your Freedom of information request.

Berkshire Healthcare NHS Foundation Trust is committed to the Freedom of Information Act 2000. However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time. Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

We strive to be transparent and to work with an open culture. But at this time, whilst care of our patients and the safety of our staff takes precedence, it is likely that responses to some requests for information may be delayed. The Information Commissioners Office also recognises the current situation in the NHS and within a recent decision notice the Commissioner wished “to place on record her understanding of the immense pressures placed on public authorities during the coronavirus pandemic. She is sympathetic to the difficult decisions such authorities must make, between prioritising front-line services and continuing to meet their obligations under the FOIA. The Commissioner has made it clear that she will allow flexibility where this is required by public authorities in order to respond to the pandemic”.

Therefore, we would ask you to consider withdrawing your request and submitting it at a future date so our services can concentrate on pandemic planning and recovery.

Please advise if you would be willing to withdraw this FOI request; this would be greatly appreciated at this time.

Many thanks

Regards,
Sandra

Sandra Henderson
Executive Administrator
Corporate HQ Administration Team

2nd Floor, Fitzwilliam House, Skimped Hill Lane, Bracknell RG12 1BQ

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FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

Good morning

We have not received a response from you as to whether you would please consider withdrawing your FOI at this time and resubmitting it at a later date once the pandemic is under control. This would be appreciated as our staff and services are under extreme pressure right now with the pandemic and need to focus on patient care, and assisting our frontline staff.

You are more than welcome to resubmit it once the current crisis is under control.

We await your response.

Thank you

Tina Kellow (BA)
Freedom of Information Officer/Executive Assistant
Berkshire Healthcare NHS Foundation Trust
Tina Kellow
Freedom of Information Officer/Executive Assistant

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FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

Good morning

We still await your response as to whether you wish us to continue with this FOI or if you are willing to wait until after the pandemic. If we do not hear from you by 29 March 2021 we will close this FOI and you are welcome to resubmit it when the pandemic crisis has stabilised.

Kind regards

Tina Kellow (BA)
Freedom of Information Officer/Executive Assistant
Berkshire Healthcare NHS Foundation Trust

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Dear FOI BHT - Berkshire Healthcare NHS Trust,

I wish to proceed with the FOI, but am happy to wait until such a time you have capacity to safely respond.

Yours sincerely,

Daniel Stonard

FOI BHT - Berkshire Healthcare NHS Trust, Berkshire Healthcare NHS Foundation Trust

1 Attachment

Dear Daniel,

Please find attached our response to your FOI request.

Regards,
Sandra

Sandra Henderson
Executive Administrator
Corporate HQ Administration Team

2nd Floor, Fitzwilliam House, Skimped Hill Lane, Bracknell RG12 1BQ

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