Out of Hours Support for IT Department

Mary Greencup made this Freedom of Information request to University of West London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear University of West London,

Under the Freedom of Information Act, please provide answers to the following:

1. What is the out of hours support service for the IT Department?
1.A) If you have a policy for the above, please provide this.
2. Is the out of hours arrangement part of the staff contract or best endeavours?
3. Is this out of hours support paid and if so, what is the payment structure that is used?
4. If the out of hours support is not provided by internal staff, is this contracted out to external providers?

Yours faithfully,

Mary Greencup

Dear University of West London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of University of West London's handling of my FOI request 'Out of Hours Support for IT Department'.

Please can you consider my request for information for the out of hours support for IT Department. The original request has not had a response though it is long overdue. Please can you review this?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/o...

Yours faithfully,

Mary Greencup

Data Requests, University of West London

Dear Lisa,

Thank you for your request under the Freedom of Information Act (FOI) received on 15th January 2018. Please accept my apologies in processing this. This was due to a delay in staff changes, and the request being sent to the wrong e-mail address for FOI requests.

I am currently looking into your request and will endeavour to get back to you as soon as possible.

Thank you for your cooperation and patience on the matter.

Yours sincerely,

Ann-Marie Spittle
Complaints and Appeals Administrator
Complainance Team
University of West London,
WK.03.007, St Mary’s Road,
Ealing, W5 5RF

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Data Requests, University of West London

1 Attachment

Dear Mary Greencup

 

Sorry for the delay in answering your FOI request. Please now find
attached a copy of the University’s response to your Freedom of
Information (FOI) request made on 15th March 2018.

 

I hope I have helped in answering your query.

 

Yours sincerely

 

Ann-Marie Spittle

Complaints and Appeals Administrator

Complainance Team

University of West London,

WK.03.007, St Mary’s Road,

Ealing, W5 5RF