OT Assessment Waiting List Numbers - HA

Nikki Thompson made this Freedom of Information request to A2Dominion Housing Group Limited as part of a batch sent to 183 authorities
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was refused by A2Dominion Housing Group Limited.

Nikki Thompson

Dear FOI team,

Please provide the following information in email format:

1. Number of residents currently awaiting an OT assessment
2. How many OT assessments have been requested from the LA in the past 12 months.
3. Average waiting time for an OT assessment
4. If your organisation uses independent OT services
5. If so average cost paid per assessment.
6. Name, email and contact number of person responsible in your organisation who is or would be responsible for the decision to commission independent OT assessments.

Yours faithfully,

Nikki Thompson

Customer.Services@a2dominion.co.uk, A2Dominion Housing Group Limited

Thank you for contacting A2Dominion, we will respond to your email within
five working days.

If you are contacting us in relation to a repair please note that urgent
repairs should be raised by calling us on 0800 432 0077.  All other
repairs can be raised through our online portal, My Account or by calling
us on 0800 432 0077.  We will not action any emails in relation to repairs
sent to the [1][email address] address.

You can register for My Account and check your account online, any time by
visiting [2]www.a2dominion.co.uk/myaccount.  Once registered you can check
your balance, view your statement, report or track a repair.

The Customer Help area on our website has a range of useful articles which
may be able to answer your query [3]www.a2dominion.co.uk/help.

We’re open between the hours of 8:30 am – 5:30pm Monday to Friday, for out
of hours emergencies please call 0800 316 9880.

This is an automatically-generated message, which means any reply you send
to this email will not reach us. If you would like to contact us again,
please send us a new email.

Customer Services Centre

__________________________________________________________________________________________
A2Dominion Group

tel: 0800 432 0077  •  fax: 020 8825 1962

email: [A2Dominion Housing Group request email]

113 Uxbridge Road, Ealing, London, W5 5TL

[4]a2dominiongroup.co.uk
[5]a2dominion.co.uk 

************************************************************************************

A2Dominion Housing Group Ltd (an exempt charity registered under the
Co-operative & Community Benefit Societies Act 2014 Soc. No. 28985R, HCA
Reg. L4240) incorporates: A2Dominion Developments Ltd (Co. No. 05585321.
FCA Authorisation No. 742468); A2Dominion Homes Ltd (an exempt charity
registered under the Co-operative & Community Benefit Societies Act 2014
Soc. No. 18313R, HCA Reg. LH0391. FCA Authorisation No. 724089);
A2Dominion Housing Finance Ltd (registered under the Co-operative &
Community Benefit Societies Act 2014 Soc. No. 29316R); A2Dominion Housing
Options Ltd (registered under the Co-operative & Community Benefit
Societies Act 2014 Soc. No. 29122R,HCA Reg. SL4293. FCA Authorisation No.
742427); A2Dominion Residential Ltd (Co. No. 05230209); A2Dominion South
Ltd (an exempt charity registered under the Co-operative & Community
Benefit Societies Act 2014 Soc. No. 28641R, HCA Reg. LH4149. FCA
Authorisation No. 742425); A2Dominion Treasury Ltd (Co. No. 06583682);
Green Man Lane LLP (Co. No. OC353120. FCA Authorisation No. 742535);
Keybridge House LLP (Co. No. OC396276); Pyramid Plus London LLP (Co. No.
OC381404); Pyramid Plus South LLP (Co. No. OC381427); Queen's Wharf
Riverside LLP (Co. No. OC351121); and Crest A2D (Walton Court) LLP (Co.
No. OC403952). Registered Office: The Point, 37 North Wharf Road, London,
W2 1BD. All incorporated entities are registered in England and Wales.
A2Dominion Group and FABRICA by A2Dominion are both brand names of
A2Dominion Housing Group Ltd and its subsidiaries. Pyramid Plus is a brand
name used by Pyramid Plus London LLP and Pyramid Plus South LLP  

************************************************************************************

DISCLAIMER:

A2Dominion Housing Group Ltd www.a2dominion.co.uk

This message, including any attachments, is confidential and may be
legally privileged. If you are not the intended recipient, you should not
disclose, copy or use any part of it; please delete all copies.

Any information, statements or opinions contained in this message,
including any attachments, are given by the author. They do not represent
those of A2Dominion Housing Group Ltd or its member associations.

************************************************************************************

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References

Visible links
1. mailto:[email%20address]
2. http://www.a2dominion.co.uk/myaccount
3. http://www.a2dominion.co.uk/help
4. http://a2dominiongroup.co.uk/
5. http://a2dominion.co.uk/

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Customer.Services@a2dominion.co.uk, A2Dominion Housing Group Limited

Dear Nikki,

 

Thank you for your e-mail.

 

Please be assured that this has now been forwarded onto our Aids &
Adaptations Team who deal with all OT queries. They will look to be in
touch with you directly within the next 5-10 working days.

 

Kind regards,

Caera  •  Contact Centre Agent

__________________________________________________________________________________________
A2Dominion Group

tel: 0800 432 0077

email: [1][A2Dominion Housing Group request email]

113 Uxbridge Rd, Ealing, London,

DX: 161270 Ealing 8

[2]a2dominiongroup.co.uk
[3]a2dominion.co.uk 

------------------- Original Message -------------------
From: [FOI #573412 email];
Received: Thu May 02 2019 15:53:03 GMT+0100 (GMT Daylight Time)
To: A2D Customer Services; Customer Services;
Subject: Freedom of Information request - OT Assessment Waiting List
Numbers - HA

This message originated from outside your organization

Dear FOI team,

Please provide the following information in email format:

1. Number of residents currently awaiting an OT assessment
2. How many OT assessments have been requested from the LA in the past 12
months.
3. Average waiting time for an OT assessment
4. If your organisation uses independent OT services
5. If so average cost paid per assessment.
6. Name, email and contact number of person responsible in your
organisation who is or would be responsible for the decision to commission
independent OT assessments.

Yours faithfully,

Nikki Thompson

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #573412 email]

Is [A2Dominion Housing Group request email] the wrong address for Freedom
of Information requests to A2 Dominion Housing? If so, please contact us
using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------
________________________________________________________________________
This message, inbound for A2Dominion Housing Group Ltd, has been checked
for all known viruses through the Mimecast Virus Control Centre. For
further information visit http://www.mimecast.co.uk

************************************************************************************

A2Dominion Housing Group Ltd (an exempt charity registered under the
Co-operative & Community Benefit Societies Act 2014 Soc. No. 28985R, HCA
Reg. L4240) incorporates: A2Dominion Developments Ltd (Co. No. 05585321.
FCA Authorisation No. 742468); A2Dominion Homes Ltd (an exempt charity
registered under the Co-operative & Community Benefit Societies Act 2014
Soc. No. 18313R, HCA Reg. LH0391. FCA Authorisation No. 724089);
A2Dominion Housing Finance Ltd (registered under the Co-operative &
Community Benefit Societies Act 2014 Soc. No. 29316R); A2Dominion Housing
Options Ltd (registered under the Co-operative & Community Benefit
Societies Act 2014 Soc. No. 29122R,HCA Reg. SL4293. FCA Authorisation No.
742427); A2Dominion Residential Ltd (Co. No. 05230209); A2Dominion South
Ltd (an exempt charity registered under the Co-operative & Community
Benefit Societies Act 2014 Soc. No. 28641R, HCA Reg. LH4149. FCA
Authorisation No. 742425); A2Dominion Treasury Ltd (Co. No. 06583682);
Green Man Lane LLP (Co. No. OC353120. FCA Authorisation No. 742535);
Keybridge House LLP (Co. No. OC396276); Pyramid Plus London LLP (Co. No.
OC381404); Pyramid Plus South LLP (Co. No. OC381427); Queen's Wharf
Riverside LLP (Co. No. OC351121); and Crest A2D (Walton Court) LLP (Co.
No. OC403952). Registered Office: The Point, 37 North Wharf Road, London,
W2 1BD. All incorporated entities are registered in England and Wales.
A2Dominion Group and FABRICA by A2Dominion are both brand names of
A2Dominion Housing Group Ltd and its subsidiaries. Pyramid Plus is a brand
name used by Pyramid Plus London LLP and Pyramid Plus South LLP  

************************************************************************************

DISCLAIMER:

A2Dominion Housing Group Ltd www.a2dominion.co.uk

This message, including any attachments, is confidential and may be
legally privileged. If you are not the intended recipient, you should not
disclose, copy or use any part of it; please delete all copies.

Any information, statements or opinions contained in this message,
including any attachments, are given by the author. They do not represent
those of A2Dominion Housing Group Ltd or its member associations.

************************************************************************************

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Virus Control Centre. For further information, visit www.mimecast.co.uk.

References

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http://a2dominiongroup.co.uk/
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http://a2dominion.co.uk/
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Governance, A2Dominion Housing Group Limited

Dear Nikki Thompson,

Thank you for your email on 2nd May 2019.

Please note that Registered Housing providers are not subject to the
Freedom of Information Act 2000. We, therefore, do not have a statutory
obligation to respond to requests for information. However, we do work
closely with public authorities which are subject to the Act, and
information about some of these activities might well fall within the
scope of the Act, along with some environmental information.  In addition,
we are committed to being accountable and transparent to our residents,
local communities and other stakeholders, and would generally look to make
available information about our work and services.

Whilst we believe that responding to requests for additional information
plays an essential part in ensuring A2Dominion remains an open and
accountable organisation, we do not want to divert our staff from their
day to day work in providing services to our tenants.  We, therefore,
assess on a case by case basis whether or not it would be reasonable to
provide the information requested, even though we are not legally obliged
to do so;

In this case, we are involved in year-end work, so we are unable to
process your request.

Yours Sincerely,

Jwalant Patel  •  Compliance Co-ordinator

__________________________________________________________________________________________
ddi: 0208 825 1798  •  ext: 1798  •  mob: 07785 696885

From: Rosanna Suliani
Sent: 14 May 2019 13:05
To: Governance <[email address]>
Subject: RE: Freedom of Information request - OT Assessment Waiting List
Numbers - HA CRM:0424172

Hi Sonam,

As we do not know who the request is from and why they need the
information, I think it is best not to send them the info at this time.
This looks like they are looking for business so it would not be in our
interest to detail how much we pay for things or how many we deal with. If
they would like to discuss commissioning etc, they are more than welcome
to call us and we will speak to them once we know where they are from.

Regards,

Rosanna Suliani  •  HIA Administrator

__________________________________________________________________________________________
ddi: 0208 825 1759  •  ext: 1759

From: Sonam Lotay On Behalf Of Governance
Sent: 09 May 2019 12:49
To: Rosanna Suliani <[1][email address]>
Subject: RE: Freedom of Information request - OT Assessment Waiting List
Numbers - HA CRM:0424172

Hi Rosanna,

Thank you for passing this request to us.

As a housing association we are not subject to Freedom of Information,
however, in the spirit of transparency we do send info requested where it
is easily collated.  Where it is difficult to collate or we do not wish to
send for whatever reason we can refuse the request.

If you are happy for this information to be sent please can you collate it
and advise once ready.  We will then provide you with a cover letter for
the requestor.   If you do not wish to send please advise.

Kind Regards,

Sonam Lotay  •  Compliance Paralegal

__________________________________________________________________________________________
ddi: 0208 825 1332  •  ext: 1332  •  mob: 07920 561654

From: Rosanna Suliani
Sent: 08 May 2019 14:39
To: Governance <[2][email address]>
Cc: Caera Neville <[3][email address]>
Subject: FW: Freedom of Information request - OT Assessment Waiting List
Numbers - HA CRM:0424172

Please find attached F.O.I received from Customer Services.

Regards,

Rosanna.

Caera,

Please could you make sure any future F.O.I requests are sent to
Governance for them to log?

Many thanks,

Rosanna.

From: A2Dominion Customer Services
Sent: 08 May 2019 10:28
To: HIAadmin <[4][email address]>
Subject: FW: Freedom of Information request - OT Assessment Waiting List
Numbers - HA CRM:0424172

Hi HIA team,

I was wondering if you're able to assist with the below freedom of
information request regarding OT's.

Kind regards,

 

Caera  •  Contact Centre Agent

__________________________________________________________________________________________
A2Dominion Group

tel: 0800 432 0077

email: [5][A2Dominion Housing Group request email]

113 Uxbridge Rd, Ealing, London,

DX: 161270 Ealing 8

[6]a2dominiongroup.co.uk
[7]a2dominion.co.uk 

------------------- Original Message -------------------
From: [8][FOI #573412 email];
Received: Thu May 02 2019 15:53:03 GMT+0100 (GMT Daylight Time)
To: A2D Customer Services; Customer Services;
Subject: Freedom of Information request - OT Assessment Waiting List
Numbers - HA

This message originated from outside your organization

Dear FOI team,

Please provide the following information in email format:

1. Number of residents currently awaiting an OT assessment
2. How many OT assessments have been requested from the LA in the past 12
months.
3. Average waiting time for an OT assessment
4. If your organisation uses independent OT services
5. If so average cost paid per assessment.
6. Name, email and contact number of person responsible in your
organisation who is or would be responsible for the decision to commission
independent OT assessments.

Yours faithfully,

Nikki Thompson

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[9][FOI #573412 email]

Is [10][A2Dominion Housing Group request email] the wrong address for
Freedom of Information requests to A2 Dominion Housing? If so, please
contact us using this form:
[11]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------
________________________________________________________________________
This message, inbound for A2Dominion Housing Group Ltd, has been checked
for all known viruses through the Mimecast Virus Control Centre. For
further information visit [14]http://www.mimecast.co.uk

************************************************************************************

A2Dominion Housing Group Ltd (an exempt charity registered under the
Co-operative & Community Benefit Societies Act 2014 Soc. No. 28985R, HCA
Reg. L4240) incorporates: A2Dominion Developments Ltd (Co. No. 05585321.
FCA Authorisation No. 742468); A2Dominion Homes Ltd (an exempt charity
registered under the Co-operative & Community Benefit Societies Act 2014
Soc. No. 18313R, HCA Reg. LH0391. FCA Authorisation No. 724089);
A2Dominion Housing Finance Ltd (registered under the Co-operative &
Community Benefit Societies Act 2014 Soc. No. 29316R); A2Dominion Housing
Options Ltd (registered under the Co-operative & Community Benefit
Societies Act 2014 Soc. No. 29122R,HCA Reg. SL4293. FCA Authorisation No.
742427); A2Dominion Residential Ltd (Co. No. 05230209); A2Dominion South
Ltd (an exempt charity registered under the Co-operative & Community
Benefit Societies Act 2014 Soc. No. 28641R, HCA Reg. LH4149. FCA
Authorisation No. 742425); A2Dominion Treasury Ltd (Co. No. 06583682);
Green Man Lane LLP (Co. No. OC353120. FCA Authorisation No. 742535);
Keybridge House LLP (Co. No. OC396276); Pyramid Plus London LLP (Co. No.
OC381404); Pyramid Plus South LLP (Co. No. OC381427); Queen's Wharf
Riverside LLP (Co. No. OC351121); and Crest A2D (Walton Court) LLP (Co.
No. OC403952). Registered Office: The Point, 37 North Wharf Road, London,
W2 1BD. All incorporated entities are registered in England and Wales.
A2Dominion Group and FABRICA by A2Dominion are both brand names of
A2Dominion Housing Group Ltd and its subsidiaries. Pyramid Plus is a brand
name used by Pyramid Plus London LLP and Pyramid Plus South LLP  

************************************************************************************

DISCLAIMER:

A2Dominion Housing Group Ltd www.a2dominion.co.uk

This message, including any attachments, is confidential and may be
legally privileged. If you are not the intended recipient, you should not
disclose, copy or use any part of it; please delete all copies.

Any information, statements or opinions contained in this message,
including any attachments, are given by the author. They do not represent
those of A2Dominion Housing Group Ltd or its member associations.

************************************************************************************

This message has been checked by all known viruses through the Mimecast
Virus Control Centre. For further information, visit www.mimecast.co.uk.

References

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