Dear Office for National Statistics,

I am requesting a copy of the original tender documents for the following contract that was awarded to SERCO GROUP in 2018.

Procurement reference
PU-17-0386 - AWARD - Public Contact Centre Services

I am looking to obtain a copy of all ITT documents including any Appendix, schedules, procurement information and schedules.

thankyou in advance

Yours faithfully,

Gavin Peel,

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1. mailto:[ONS request email]

FOI Team, Office for National Statistics

Our Reference: FOI/2020/1174


Dear Gavin


Thank you for your email requesting data pertaining to the contract
awarded to SERCO GROUP in 2018 for the Contact Centre.


I am writing to confirm that the Office for National Statistics has now
completed its search for the information which you requested and the
response can be found here:



You have the right to have this response to your Freedom of Information
request reviewed internally by an internal review process and, if you
remain unhappy with the decision, by the Information Commissioner. If you
would like to have the decision reviewed please email the Freedom of
Information Team at ‘[ONS request email]’ or write to The FoI Team, Room
1100, Office for National Statistics, Segensworth Road, Titchfield PO15
5RR, and mark your correspondence "Internal Review".

If you have any queries about this email, please contact the Freedom of
Information Team ('[ONS request email]').

Please remember to quote the reference number above in any future


The Freedom of Information Team

Office for National Statistics


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