Organisational Development and Performance Management

Georgina Appleton made this Freedom of Information request to Government Car and Despatch Agency

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Georgina Appleton

Dear Government Car and Despatch Agency,

I've been reading your latest annual report and I must say I'm very impressed with what appear to be significant advances that your organization has made in Organisational Development and Performance Management. So that what is doubtless best practise can be shared, I said to myself why not ask you to share some of your wisdom?

Your annual report says "We have designed and delivered comprehensive management and leadership development programmes". Please send me a copy of the these programs with any project documentation and minutes of the implementation.

You also mention a "change programme". Please send me a copy of this program, it's objectives, governance structure, initiation documents, business case and last highlight report and program minutes.

I was particularly interested in your higher education program "designed in conjunction with ACUA (part of Coventry University)". Could you send me a copy of GCDA's input into this program, the syllabus and tell me if the copyright of the course is owned by ACUA or by GCDA?

Finally, could I also have copies of the "internal communication strategy" mentioned, dates and copies of the last three team briefings, a copy of your behavior model and details of how this inter-relates to your performance management framework?

Thank you very much.

Yours faithfully,

Georgina Appleton

Georgina Appleton

Dear Government Car and Despatch Agency,

Did the organizational development programme not extend to acknowledging FOI requests? Perhaps an acknowledgement?

Yours faithfully,

Georgina Appleton

Belinda Mayor, Government Car and Despatch Agency

1 Attachment

Dear Ms Appleton,

Please find attached - fyi

Regards

Belinda Mayor

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Belinda Mayor, Government Car and Despatch Agency

25 Attachments

Dear Ms Appleton,

Re: GCDA/FOI/F0000067

Please find attached documentation attached in relation to your FOI request which was received by the Agency on 13th August, 2010. Reference: GCDA/FOI/F0000067.

Please note: the letter dated today is the last document listed above under Attachments

Yours sincerely

Belinda Mayor
Administrator

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Georgina Appleton

Dear Belinda Mayor,

Please pass this reply to the person who drafted this response (I doubt your Chief Executive penned this himself but as his name is on the letter he is probably a good place to start).

How rude! I asked a number of questions and you send a large number of attachments with a frankly appalling covering note.

Perhaps you could at least take care to write a proper letter aligning my questions with your answers?

At the moment your response shows a complete lack of respect for the freedom of information process. I notice that you waited until the last minute to reply, too.

Perhaps a more professional reply?

Yours sincerely,

Georgina Appleton

P.S. Who is Mr Paul Merritt? His name appears in the title bar of my browser when I open your letter.

Georgina Appleton

Dear Government Car and Despatch Agency,

Shocking behaviour! A response?

Yours faithfully,

Georgina Appleton

Government Car and Despatch Agency

Please note that an email entitled "Freedom of Information Request (FOI0000067): Organisational Development & Perf" received by DfT on "2010-10-06" at "17:05:38" from "[email address]" to "[FOI #44478 email]" has been blocked by DfT gateway because its size is 28312187. This is larger than allowed size.

If the file is intended for DfT business purposes you may wish to reduce the size of the attachment or contact the intended recipient and discuss alternative means of delivery. Further information on DfT email blocking policy may be found on the Intranet at: -http://transnet.dft.gsi.gov.uk/128504.ar...

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Belinda Mayor, Government Car and Despatch Agency

16 Attachments

Dear Ms Appleton,

Re: FOI Request: No F0000067

Please find attached above documents - for your information.

Refer to the first PDF file in the attachment box which is a letter
addressed to yourself.

I sincerely hope that our latest response meets your needs.

PS. Sending in 2 parts.

Kind regards

Yours sincerely

Belinda Mayor

Administrator

[email address]

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Belinda Mayor, Government Car and Despatch Agency

12 Attachments

Dear Ms Appleton,

Re: FOI Request: No F0000067

Please find attached above documents - for your information.

I sincerely hope that our latest response meets your needs.

PS. Sending in 2 parts [this page documents attached: pdf17 - pdf28]

Kind regards

Yours sincerely

Belinda Mayor

Administrator

[email address]

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