ORG Chart Information

Helen Carver made this Freedom of Information request to Torfaen Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Torfaen Council should have responded by now (details). You can complain by requesting an internal review.

Dear Torfaen Council,

Please can you send me an up to date Organisational Structure Chart for the Special Educational Needs Department, including names.

Yours faithfully,

Helen Carver

Call Torfaen, Torfaen Council

Thank you for taking the time to email Torfaen County Borough Council.

 

Please be aware that your enquiry is being addressed and a reply will be
sent within 10 working days.

 

Did you know that you can report issues and request information via our
website at [1]www.torfaen.gov.uk or make reports and requests by
downloading our Mobile App.

 

By registering your email address, you will be able to track progress of
your enquiry from start to finish.

 

The Mobile App is available on Apple, Android and Windows devices and can
be found by typing Torfaen into the search function in the relevant App
Store.

 

'

show quoted sections

The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay.
**********************************************************************
Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb
Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i unrhyw oedi.'

References

Visible links
1. http://www.torfaen.gov.uk/

FOI, Torfaen Council

2 Attachments

Dear Helen Carver

 

17/925: FREEDOM OF INFORMATION REQUEST

 

Thank you for your email dated 12/12/2017 requesting information under the
Freedom of Information Act 2000. I have logged your email and will deal
with your request in order that we can respond to you within the statutory
deadline of 20 working days.

 

I will contact you further as soon as the relevant information is
available.

 

Yours sincerely

 

 

Rosie Seabourne BSc (Hons) Soc. Sciences

SENIOR BUSINESS SUPPORT OFFICER COMPLAINTS/FOI/ UWCH SWYDDOG CYMORTH
BUSNES CWYNION / RHYDDID GWYBODAETH

CHIEF EXECUTIVE’S SERVICE / GWASANAETH Y PRIF WEITHREDWR

TORFAEN COUNTY BOROUGH COUNCIL / CYNGOR BWRDEISTREF SIROL TORFAEN

Email / Ebost: [1][email address]

Phone/Ffon: 01633 647625

Fax/Facs: 01495 766331

[2]www.torfaen.gov.uk / [3]cid:image001.gif@01D25ADB.C2748700[4]Follow us
on Twitter / [5]cid:image002.gif@01D25ADB.C2748700[6]Find us on Facebook

This email is available in large print or Welsh upon request

 

'

show quoted sections

The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay.
**********************************************************************
Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb
Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i unrhyw oedi.'

References

Visible links
1. mailto:[email address]
2. http://www.torfaen.gov.uk/
3. http://www.twitter.com/torfaencouncil/
4. Follow Torfaen Council on Twitter
http://www.twitter.com/torfaencouncil/
6. Torfaen Council Facebook Page
http://www.facebook.com/torfaen

Torfaen Council

Please add [1][email address] to your email address book or
Safe List. Thanks.

[2]Submit a report | [3]News | [4]About Us
Hello Helen Carver,
Your service request has been sent to Torfaen County Borough
Council. Please review all the information below and keep it for
your records:
SERVICE REQUEST #      1700886
CATEGORY    Customer Contact
Contact Details

Name Helen Carver
Mobile Phone -
Home Phone -
Email Address [FOI #452279 email]

Information

Type of contact
Email
Customer email
-----Original Message----- From: Helen Carver
[mailto:[FOI #452279 email]] Sent: 12
December 2017 13:30 To: Your Call Subject: Freedom of Information
request - ORG Chart Information Dear Torfaen Council, Please can
  you send me an up to date Organisational Structure Chart for the
Special Educational Needs Department, including names. Yours
faithfully, Helen Carver
What action has been taken?
Referred to another department
Which department has the email been referred to?
Other Department
Date email was received
12-12-2017

Thanks for contacting Torfaen Council. An officer from Call Torfaen
will now manage your request.  We will only contact you if we need
any further information, but you can follow progress of your request
in the app’s My Reports section, [5]the website or via email.

Best wishes
Call Torfaen
Torfaen County Borough Council

Whether you want to report an issue, request a service or find out
the latest news and events in your area, Torfaen Council's app puts
the information you need, at your fingertips 24/7, 365 days a year.

For more information on council services, news, events and local
information please visit [6]www.torfaen.gov.uk or why not get in
touch with us via Twitter [7]@torfaencouncil and Facebook
[8]facebook.com/Torfaen

References

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2. http://www.torfaen.mycouncilservices.com/
3. http://www.torfaen.gov.uk/en/News/News-A...
4. http://www.torfaen.mycouncilservices.com/
5. http://iweb.itouchvision.com/portal/f?p=...
6. http://www.torfaen.gov.uk/
7. file:///tmp/@torfaencouncil
8. http://facebook.com/Torfaen

Torfaen Council

Please add [1][email address] to your email address book or
Safe List. Thanks.

[2]Submit a report | [3]News | [4]About Us
Service request # 1700886:

Thank you for taking the time to email us. The officer has referred
your email to the department responsible and they will reply
directly.

 

Standard response time is 10 working days.

 

Kind regards

 

Torfaen Customer Services Team

Whether you want to report an issue, request a service or find out
the latest news and events in your area, Torfaen Council's app puts
the information you need, at your fingertips 24/7, 365 days a year.

For more information on council services, news, events and local
information please visit [5]www.torfaen.gov.uk or why not get in
touch with us via Twitter [6]@torfaencouncil and Facebook
[7]facebook.com/Torfaen

References

Visible links
1. mailto:[email address]
2. http://www.torfaen.mycouncilservices.com/
3. http://www.torfaen.gov.uk/en/News/News-A...
4. http://www.torfaen.mycouncilservices.com/
5. http://www.torfaen.gov.uk/
6. file:///tmp/@torfaencouncil
7. http://facebook.com/Torfaen

FOI, Torfaen Council

2 Attachments

Dear Helen Carver

 

17/925 FREEDOM OF INFORMATION REQUEST

 

Further to our acknowledgement of your request, I write regarding the
information you require.

 

I have been advised by the team that administrate our Education directory
that this is at present undergoing an update which will not be completed
until 31 January 2018.  The version of the directory available at present
is the same version that was provided to you in March 2017.

 

As the Freedom of Information deadline is the 12 January for this request,
I write to enquire if you would prefer to wait until 31 January 2018 to
receive the fully completed directory which will include all updates since
March 2017?

 

Please note the request will be held in abeyance until clarification is
received.

 

If you have any queries about this letter or are unhappy about the service
you have received in relation to your request and wish to make a complaint
or request a review, please do not hesitate to contact me in writing.

 

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
Information Commissioner’s Office (Wales) cannot make a decision unless
you have exhausted the complaints procedure provided by this Council. The
Information Commissioner can be contacted at: The Information
Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way,
Cardiff, CF10 2HH. Telephone 029 2067 8400 or Fax 029 2067 8399 or e-mail
[1][email address].

 

Yours sincerely

 

 

Rosie Seabourne BSc (Hons) Soc. Sciences

SENIOR BUSINESS SUPPORT OFFICER COMPLAINTS/FOI/ UWCH SWYDDOG CYMORTH
BUSNES CWYNION / RHYDDID GWYBODAETH

CHIEF EXECUTIVE’S SERVICE / GWASANAETH Y PRIF WEITHREDWR

TORFAEN COUNTY BOROUGH COUNCIL / CYNGOR BWRDEISTREF SIROL TORFAEN

Email / Ebost: [2][email address]

Phone/Ffon: 01633 647625

Fax/Facs: 01495 766331

[3]www.torfaen.gov.uk / [4]cid:image001.gif@01D25ADB.C2748700[5]Follow us
on Twitter / [6]cid:image002.gif@01D25ADB.C2748700[7]Find us on Facebook

This email is available in large print or Welsh upon request

 

'

show quoted sections

The
Council welcomes correspondence in Welsh and English. Correspondence
received in Welsh will be answered in Welsh and will not lead to any
delay.
**********************************************************************
Mae’r Cyngor yn croesawu gohebiaeth yn Gymraeg a Saesneg. Cewch ateb
Cymraeg i bob gohebiaeth yn Gymraeg ac ni fydd yn arwain i unrhyw oedi.'

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.torfaen.gov.uk/
4. http://www.twitter.com/torfaencouncil/
5. Follow Torfaen Council on Twitter
http://www.twitter.com/torfaencouncil/
7. Torfaen Council Facebook Page
http://www.facebook.com/torfaen