Orchard Court Care Home Harp Chase, Shoreditch Road, Taunton TA1 3RY

Response to this request is long overdue. By law, under all circumstances, Somerset Council should have responded by now (details). You can complain by requesting an internal review.

Anahita Behrooz

Dear Somerset County Council,

Would you please provide:

1) Number of Safeguarding alerts/concerns received from or in connection with the above named home from all sources (the home itself, family, hospital, etc)

2) Number of Investigations conducted in response to safeguarding alerts, complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, expected or otherwise) of any person who used the care service

5) Number of Incidents reported to or investigated by the police, again not necessarily related to safeguarding concerns.

6) Number of Pressure Ulcers of any grade reported by the provider or external medical staff or family, etc.

7) Number of complaints received by anyone and by any route (phone, email, in person, letter, etc) in connection with this home.

Please provide these figures in the following way:

Breakdown of the above for years 2014, 2015 for full year; and for 2016 between January and June. If any of the numbers are fewer than 5 for certain years, and you would therefore be unable to disclose them, please feel free to add the numbers for different years together and provide the total number.

Thank you in advance for your assistance.

Yours faithfully,

Anahita Behrooz

Somerset County Council,

Information request
Our reference: 1401965

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Dear Sir/Madam
 
Thank you for your request for information, which falls under the 
Freedom of Information Act 2000
 
Dear Anahita,

Thank you for your information request. Could you please confirm the name
of the care home you are asking about as this appears to be missing from
your initial email.
I will not be able to process your request without this extra information
from you. Please let me know as soon as possible but in any event by
the 18/07/2016.
 
If we do not receive the information we need by this date, I will assume
that you do not wish to continue with your request and I will consider it
closed. 
 
If you would like to discuss your request with me, please contact me
on 01823 359359or [email address].
 
Yours faithfully
 
 
David Boorer
Information Request Officer
Communications
01823 359359
 
NOTE: Please do not edit the subject line when replying to this email.

Anahita Behrooz

Dear Somerset County Council,

Hi it is Orchard Court Care Home in Taunton.

I wonder would you be able to provide same info for the Four Seasons Brand Care homes in your authority?

Many thanks.

Yours sincerely,

Anahita Behrooz

Anahita Behrooz

Dear Somerset County Council,

Orchard Court care home Tauton appears on Subject line.

Thank you.

Yours sincerely,

Anahita Behrooz