Dear Mr Couldwell

 

I refer to your request for information made under the Freedom of
Information Act 2000 (the Act) on 20^th February 2020. You requested the
following information:-

 

“Dear The Consumer Council for Water,

 

Here is an FOI Request from Support Revolution:

 

Are you running an Oracle or SAP ERP solution?

If so, what version are they currently running on and which modules are
you using?

Are you planning to upgrade in the next 12-18 months?

Do you have plans to move to a SAAS model?

Do you have plans to migrate our current ERP to a cloud Solution?

Do you run Oracle Databases?

If so what versions, are you planning an upgrade in the next 12 – 18
months?

Do you own perpetual Oracle Licences, do you Pay Oracle directly or
through a shared service or other framework?

Do you own Perpetual SAP Licences, do you Pay SAP directly or through a
shared service or other framework?

What is the value of the SAP Support contract and when does it renew?

What is the value of the Oracle support contract and when does it renew?

Who is commercially responsible for looking after the contract for the
Oracle and/or SAP renewals?

Do you currently work with any SAP or Oracle third party support
providers?

 

Yours faithfully”

 

Under the Act, public authorities have two duties to individuals requiring
information: firstly to confirm whether or not they hold the information
requested, and secondly to provide a copy of that information unless one
of the exemptions provided by the Act apply.

 

I confirm that on this occasion CCWater holds some of the information you
have requested, and CCWater’s response underneath is set out below.

 

Are you running an Oracle or SAP ERP solution?

Answer: No

 

If so, what version are they currently running on and which modules are
you using?

Answer: Not Applicable

 

Are you planning to upgrade in the next 12-18 months?

Answer: Not Applicable

 

Do you have plans to move to a SAAS model?

Answer: Not Applicable

 

Do you have plans to migrate our current ERP to a cloud Solution?

Answer: Not Applicable

 

Do you run Oracle Databases?

Answer: Yes

 

If so what versions, are you planning an upgrade in the next 12 – 18
months?

Answer: Not Applicable

 

Do you own perpetual Oracle Licences, do you Pay Oracle directly or
through a shared service or other framework?

Answer: We do not own perpetual licenses. We pay annually.

 

Do you own Perpetual SAP Licences, do you Pay SAP directly or through a
shared service or other framework?

Answer: No

 

What is the value of the SAP Support contract and when does it renew?

Answer: Not Applicable

 

What is the value of the Oracle support contract and when does it renew? 

Answer: It is a part of our annual licence fee.

 

Who is commercially responsible for looking after the contract for the
Oracle and/or SAP renewals?

Answer: Dean Baker

 

Do you currently work with any SAP or Oracle third party support
providers?

Answer: No

 

Further information and complaints

 

If you are unhappy with the way that your request has been handled you
have the right to request an internal review. Any internal review will be
conducted by a member of staff that has not been involved in the handling
of the request. You can request an internal review by contacting:-

 

Data Protection Officer

Consumer Council for Water

1^st Floor, Victoria Square House

Victoria Square

Birmingham

B2 4AJ

 

[1][email address]

 

If you are dissatisfied with the outcome of the internal review, you can
apply to the Information Commissioner. Complaints to the Information
Commissioner should be sent to:-

 

FOI/EIR Complaints Resolution

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Yours sincerely

 

Natalja Riaz

Information Analyst

CCW

Direct line 0121 345 1036

1st floor, Victoria Square House, Victoria Square, Birmingham B2 4AJ

Visit our website: [2]www.ccwater.org.uk

Follow us [3]@CCWvoice

 

[4]CCW - Email Footer Design - 23768 - BLUE ARTWORK

 

 

 

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