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Oracle or SAP ERP Solutions

James Couldwell made this Freedom of Information request to Historic Royal Palaces

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We're waiting for James Couldwell to read a recent response and update the status.

Dear Historic Royal Palaces,

Here is an FOI Request from Support Revolution:

Are you running an Oracle or SAP ERP solution?
If so, what version are they currently running on and which modules are you using?
Are you planning to upgrade in the next 12-18 months?
Do you have plans to move to a SAAS model?
Do you have plans to migrate our current ERP to a cloud Solution?
Do you run Oracle Databases?
If so what versions, are you planning an upgrade in the next 12 – 18 months?
Do you own perpetual Oracle Licences, do you Pay Oracle directly or through a shared service or other framework?
Do you own Perpetual SAP Licences, do you Pay SAP directly or through a shared service or other framework?
What is the value of the SAP Support contract and when does it renew?
What is the value of the Oracle support contract and when does it renew?
Who is commercially responsible for looking after the contract for the Oracle and/or SAP renewals?
Do you currently work with any SAP or Oracle third party support providers?

Yours faithfully,

James Couldwell

Rachael Gilleard, Historic Royal Palaces

I’m out of the office until 24 February.  I will respond to your message
on my return. If your message is urgent please call Dominique Phipp on
0203 166 6694 .
Thank you

 

Historic Royal Palaces is a registered charity (No 1068852),
correspondence details, Hampton Court Palace, Surrey KT8 9AU Historic
Royal Palaces Enterprises Ltd, a company registered in England (No
3418583) registered office Hampton Court Palace, Surrey KT8 9AU.

Dominique Phipp, Historic Royal Palaces

Dear Mr Couldwell,

I write in response to your request, dated 20 February 2020, for
information under the Freedom of Information Act 2000.

Historic Royal Palaces (HRP) is the independent charity that looks after
The Tower of London, Hampton Court Palace, The Banqueting House,
Kensington Palace, Kew Palace and Hillsborough Castle. We receive no
funding from either the government or the Crown. We raise all our own
funds and depend on the support of our visitors, members, donors, sponsors
and volunteers.

HRP does not have an Enterprise Resource Planning system and does not run
Oracle solutions, therefore we do not hold information of the type you
have requested.

If you are a supplier and would like to be considered for future contract
opportunities with us, I recommend that you approach HRP in the normal
way. Please send your company details and information relating to the
goods and services your company provides to [email address].

HRP has an internal review procedure. If you are not happy with our
response, you may request an internal review by writing to The Head of
Governance via post (The Head of Governance, Chief Executive’s Office, Apt
39, Hampton Court Palace, Surrey, KT8 9AU) or via email ([Historic Royal Palaces request email])
explaining your reasons for seeking a review. If you are then not happy
with the outcome of the internal review, you may then apply directly to
the Information Commissioner for a decision. 

The Information Commissioner’s Office can be contacted via their website
at [1]https://ico.org.uk/make-a-complaint

 

Yours sincerely,

 

Dominique Phipp

Assistant to the Head of Governance

Sent on behalf of the Head of Governance

Historic Royal Palaces

 

 

From: Rachael Gilleard <[email address]>
Sent: 20 February 2020 17:15
To: Dominique Phipp <[email address]>
Subject: Fwd: Freedom of Information request - Oracle or SAP ERP Solutions

 

And again, we'll look at this when I get back, but please alert David.

I am quite happy that we try and apply exemptions to these.  

 

Rachael Gilleard
Head of Governance
Historic Royal Palaces
Tel: 0203 166 6610
[mobile number]

------------------------------------------------------------------------

From: James Couldwell <[2][FOI #648342 email]>
Sent: Thursday, February 20, 2020 1:48:46 PM
To: Rachael Gilleard <[3][email address]>
Subject: Freedom of Information request - Oracle or SAP ERP Solutions

 

Dear Historic Royal Palaces,

Here is an FOI Request from Support Revolution:

Are you running an Oracle or SAP ERP solution?
If so, what version are they currently running on and which modules are
you using?
Are you planning to upgrade in the next 12-18 months?
Do you have plans to move to a SAAS model?
Do you have plans to migrate our current ERP to a cloud Solution?
Do you run Oracle Databases?
If so what versions, are you planning an upgrade in the next 12 – 18
months?
Do you own perpetual Oracle Licences, do you Pay Oracle directly or
through a shared service or other framework?
Do you own Perpetual SAP Licences, do you Pay SAP directly or through a
shared service or other framework?
What is the value of the SAP Support contract and when does it renew?
What is the value of the Oracle support contract and when does it renew?
Who is commercially responsible for looking after the contract for the
Oracle and/or SAP renewals?
Do you currently work with any SAP or Oracle third party support
providers?

Yours faithfully,

James Couldwell

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Historic Royal Palaces is a registered charity (No 1068852),
correspondence details, Hampton Court Palace, Surrey KT8 9AU Historic
Royal Palaces Enterprises Ltd, a company registered in England (No
3418583) registered office Hampton Court Palace, Surrey KT8 9AU.

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We don't know whether the most recent response to this request contains information or not – if you are James Couldwell please sign in and let everyone know.