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Oracle or SAP ERP Solutions

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Dear Information Commissioner's Office,

Here is an FOI Request from Support Revolution:

Are you running an Oracle or SAP ERP solution?
If so, what version are they currently running on and which modules are you using?
Are you planning to upgrade in the next 12-18 months?
Do you have plans to move to a SAAS model?
Do you have plans to migrate our current ERP to a cloud Solution?
Do you run Oracle Databases?
If so what versions, are you planning an upgrade in the next 12 – 18 months?
Do you own perpetual Oracle Licences, do you Pay Oracle directly or through a shared service or other framework?
Do you own Perpetual SAP Licences, do you Pay SAP directly or through a shared service or other framework?
What is the value of the SAP Support contract and when does it renew?
What is the value of the Oracle support contract and when does it renew?
Who is commercially responsible for looking after the contract for the Oracle and/or SAP renewals?
Do you currently work with any SAP or Oracle third party support providers?

Yours faithfully,

Luke Thurlow

Information Access Inbox, Information Commissioner's Office

Thank you for contacting the Information Commissioner’s Office. We confirm
that we have received your correspondence.

If you have made a request for information held by the ICO we will contact
you as soon as possible if we need any further information to enable us to
answer your request. If we don't need any further information we will
respond to you within our published, and statutory, service levels. For
more information please visit:

[1]https://ico.org.uk/about-the-ico/our-inf...

If you have raised a new information rights concern - we aim to send you
an initial response and case reference number within 30 days.

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raised it with the organisation first. For more information please see our
webpage ‘raising a concern with an organisation’ (go to our homepage and
follow the link ‘for the public’). You can also call the number below.

If you have requested advice - we aim to respond within 14 days. 

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‘Report a concern’ and ‘Service standards and what to expect'). You can
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If there is anything you would like to discuss with us, please call our
helpline on 0303 123 1113.

Yours sincerely

The Information Commissioner’s Office

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Information Commissioner's Office

26 February 2020

 

Case Reference Number IRQ0911716

 

Dear L Thurlow

Request for Information
 
Thank you for your correspondence which we received on 20 February, in
which you have made a request for information held by the Information
Commissioner's Office (ICO). 
 
Your request has been passed to the ICO’s Information Access Team, and is
being dealt with in accordance with the Freedom of Information Act 2000
(FOIA) under the reference number shown above. 
 
As you are probably aware the FOIA provides individuals with the right of
access to recorded information held by public authorities. It is important
to note that a release under FOIA is applicant blind and therefore
effectively a release to the wider world.
 
We will respond to your FOIA request promptly, and no later than 20 March
which is 20 working days from the day after we received your request.
 
Should you wish to reply to this email please be careful not to amend the
information in the ‘subject’ field. This will ensure that your reply is
added directly to your case.
 
Yours sincerely
 
 

Hannah Silk
Lead Information Access Officer
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 313 1688 [1]ico.org.uk  [2]twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our [3]privacy
notice

 
 

References

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2. https://v-whcwcmeh04.child.indigo.local/...
3. https://ico.org.uk/global/privacy-notice/

Information Commissioner's Office

18 March 2020

 

Case Reference Number IRQ0911716

 

Dear L Thurlow

Request for Information
 
Further to our acknowledgement of 26 February we can now respond to your
request for information of 20 February.
 
We have dealt with your request in accordance with your ‘right to know’
under section 1(1) of the Freedom of Information Act 2000 (FOIA).
 
Request
 
In your email you asked:
 
“Are you running an Oracle or SAP ERP solution? If so, what version are
they currently running on and which modules are you using? Are you
planning to upgrade in the next 12-18 months? Do you have plans to move to
a SAAS model? Do you have plans to migrate our current ERP to a cloud
Solution? Do you run Oracle Databases? If so what versions, are you
planning an upgrade in the next 12 ? 18 months? Do you own perpetual
Oracle Licences, do you Pay Oracle directly or through a shared service or
other framework? Do you own Perpetual SAP Licences, do you Pay SAP
directly or through a shared service or other framework? What is the value
of the SAP Support contract and when does it renew? What is the value of
the Oracle support contract and when does it renew? Who is commercially
responsible for looking after the contract for the Oracle and/or SAP
renewals? Do you currently work with any SAP or Oracle third party support
providers?”
 
Our response
 
I can advise you that ICO is not running an Oracle or SAP ERP solution.
Therefore I can confirm that we hold no information within the scope of
your request.
 
Review Procedure
 
I hope this provides you with the information you require. However, if you
are dissatisfied with this response and wish to request a review of our
decision or make a complaint about how your request has been handled you
should write to the Information Access Team at the address below or e-mail
[ICO request email].
 
Your request for internal review should be submitted to us within 40
working days of receipt by you of this response. Any such request received
after this time will only be considered at the discretion of the
Commissioner.
 
If having exhausted the review process you are not content that your
request or review has been dealt with correctly, you have a further right
of appeal to this office in our capacity as the statutory complaint
handler under the legislation. To make such an application, please write
to our Customer Contact Team at the address given or visit our website if
you wish to make a complaint under the Freedom of Information Act.
 
A copy of our review procedure can be accessed from our website.
 
[1]https://ico.org.uk/media/1883/ico-review...
 
Yours sincerely
 
 

Hannah Silk
Lead Information Access Officer
Corporate Strategy and Planning Service
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire SK9 5AF
T. 0330 313 1688 [2]ico.org.uk  [3]twitter.com/iconews
Please consider the environment before printing this email
For information about what we do with personal data see our [4]privacy
notice

 
 
 
 
 

References

Visible links
1. https://ico.org.uk/media/1883/ico-review...
2. http://www.ico.org.uk/
3. https://v-whcwcmeh03.child.indigo.local/...
4. https://ico.org.uk/global/privacy-notice/

We don't know whether the most recent response to this request contains information or not – if you are Luke Thurlow please sign in and let everyone know.