Operatiosn Centre Benchmarking

Elizabeth Murray made this Freedom of Information request to West Midlands Ambulance Service University NHS Foundation Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear West Midlands Ambulance Service NHS Foundation Trust,

Please supply the following information:
• Emergency Call Volume per month for the last 12 months (BT connected calls only)
• 95% in 5 Seconds performance for the last 12 month by month
• Total number of Call Handling Staff (currently Dec 2017)
• % and number of staff recruited per annum for the last 5 years (Control Room)
• % and number of staff leaving per annum for the last 5 years (Control Room)

Yours faithfully,

Elizabeth Murray

:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

Good Afternoon

Thank you for your below enquiry which we acknowledge.

We shall contact you again shortly.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

OFFICIAL - Business data that is not intended for public consumption. However, this can be shared with external partners, as required.

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:Freedom Of Information Mailbox, West Midlands Ambulance Service University NHS Foundation Trust

2 Attachments

Good Afternoon

Please see the attached letter in respect of your recent request for information under the Freedom of Information Act.

We have also attached a quick survey and we were wondering if we could spare a few moments of your time to complete and return to either myself or the Head of Governance and Risk [email address] to help us improve the service we currently provide.

Kind Regards

Lynsey Kumari
Freedom of Information & Document Control Officer
West Midlands Ambulance Service NHS Foundation Trust
Millennium Point, Waterfront Way, Brierley Hill, Dudley, DY5 1LX

Have you seen our previous FOI responses? Or Our frequently asked FOI page? Check it out by clicking here

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