Operations Centre Benchmarking

The request was successful.

Dear South East Coast Ambulance Service NHS Foundation Trust,

Please supply the following information:
• Emergency Call Volume per month for the last 12 months (BT connected calls only)
• 95% in 5 Seconds performance for the last 12 month by month
• Total number of Call Handling Staff (currently Dec 2017)
• % and number of staff recruited per annum for the last 5 years (Control Room)
• % and number of staff leaving per annum for the last 5 years (Control Room)

Yours faithfully,

Elizabeth Murray

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).

 

Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
information, your request is being handled and we aim to provide a
response within the 20 working day timescale.

 

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Kind Regards 

Freedom Of Information Coordinator

References

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Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

2 Attachments

Dear Elizabeth,

 

Following your recent FOI request, please find attached a full and final
response.

 

If we can be of any further assistance then please do not hesitate to
contact us.

 

 

Kind Regards,

 

Claire Hutchins

Freedom of Information Co-ordinator

South East Coast Ambulance Service NHS Foundation Trust

 

Please can you ensure that you complete your mandatory IG training by
31^st January 2018

 

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References

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1. http://www.secamb.nhs.uk/