Operations Centre Benchmarking
Dear South East Coast Ambulance Service NHS Foundation Trust,
Please supply the following information:
• Emergency Call Volume per month for the last 12 months (BT connected calls only)
• 95% in 5 Seconds performance for the last 12 month by month
• Total number of Call Handling Staff (currently Dec 2017)
• % and number of staff recruited per annum for the last 5 years (Control Room)
• % and number of staff leaving per annum for the last 5 years (Control Room)
Yours faithfully,
Elizabeth Murray
Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).
Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
information, your request is being handled and we aim to provide a
response within the 20 working day timescale.
If I can do anything else to help, please feel free to contact
[1][email address]
Kindly note that any enquiries relating to Police, Coroners or Solicitors
must be directed as per information available on our website. Please see
the following link:
[2]http://www.secamb.nhs.uk/contact_us.aspx
Kind Regards
Freedom Of Information Coordinator
References
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1. mailto:[email address]
2. http://www.secamb.nhs.uk/contact_us.aspx
Dear Elizabeth,
Following your recent FOI request, please find attached a full and final
response.
If we can be of any further assistance then please do not hesitate to
contact us.
Kind Regards,
Claire Hutchins
Freedom of Information Co-ordinator
South East Coast Ambulance Service NHS Foundation Trust
Please can you ensure that you complete your mandatory IG training by
31^st January 2018
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References
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1. http://www.secamb.nhs.uk/
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