Operational cost for the management and adminstration of the universal credit service

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Dear Department for Work and Pensions,

I am interested to know the following:

1. How many people are involved in the management and administration of the universal credit service? This includes people involved in the processing of applications to ongoing administration.

2. What is the annual employment cost – both salaries + employer’s NIC for the above?

3. What is the total cost of buildings that relate to 1 above. The total cost should include annual rental and maintenance cost where staff are located in their employment to administer universal credit.

4. What is the annual service cost for the administration of universal credit. This cost involves the IT software costs – for all software licences paid for by the Dept of Work and Pensions that relate to supporting universal credit. Software costs include the software used by the Dept of Work and Pensions to support universal credit and other licences such as Microsoft Windows and or Office / 365, and any other software licences used by the Dept to support staff managing and administering universal credit.

In answering the above questions, please focus on the costs to run and administer universal credit only. I am not interested in the costs of running and managing the state pension scheme.

Yours faithfully,
John G
Independent researcher

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no-reply@dwp.ecase.co.uk on behalf of Financial Management and Planning PQ & FOI Focal Point, Department for Work and Pensions

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Dear John Garbett,

I am writing in response to your request for information, received 9th

Yours sincerely,

DWP Central FoI Team