Operation of your Twitter account.

Alexander Davidson made this Freedom of Information request to Cardiff City Transport Services Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Alexander Davidson

Dear Cardiff City Transport Services Limited,

Under the Freedom Of Information Act could you please tell me the following information regarding your Twitter account that you currently operate:

1. How many Twitter accounts are currently blocked by your @Cardiffbus Twitter account?

2. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @Cardiffbus Twitter account?

3. How many Twitter accounts are currently muted by your @Cardiffbus Twitter account?

4. Please can you provide a list of each of these Twitter accounts that are currently muted by your @Cardiffbus Twitter account?

5. How many staff are currently employed to run your Twitter account?

6. Which depot or office or location are the people who run your Twitter account based at?

7. Do your staff who run your Twitter account solely do this job or do they do it as well as other customer service work like answering phone calls and emails for example?

8. Can you please provide a job description of the job of the people who run your Twitter account?

Thank you very much and i look forward to reading your response to my Freedom Of Information Act request.

Yours faithfully,

Alexander Davidson

Talk to Us, Cardiff City Transport Services Limited

Thank you for your recent e-mail.

We appreciate the time you have taken to send us your feedback or enquiry.

Your message will be passed to one of our representatives and we will aim
to respond to you within 5 working days.

Please do not reply to this e-mail as it is an automated response.

If you wish to contact us direct then ring us on +44 (0) 029 2066 6444 or
call in to our centres based at:

• Leckwith Depot and Offices, Sloper Road, Cardiff, CF11 8TB
• 47 Westgate street Cardiff

Once again many thanks for your feedback/enquiry.

The Customer Service Team

Cardiff bus

Angela Marsh, Cardiff City Transport Services Limited

1 Attachment

Good morning Mr Davidson

 

Thank you for your email received on the 8 June requesting information
under the Freedom of Information Act.

 

Taking your points in turn:-

 

1. How many Twitter accounts are currently blocked by your @Cardiffbus
Twitter account?

264
2. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @Cardiffbus Twitter account?
Unfortunately we are unable to provide this information as whilst this is
on our account, the twitter accounts belong to the individuals and we are
not able to pass information on due to the General Data Protection
Regulations (GDPR).

 

3. How many Twitter accounts are currently muted by your @Cardiffbus
Twitter account?
There are two Twitter accounts currently muted.

4. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @Cardiffbus Twitter account?

Again we are unable to provide this information due to General Data
Protection Legislation.
5. How many staff are currently employed to run your Twitter account?

We have a team of 8 people who cover all our Twitter accounts between the
hours of 07:00 and 19:00, Monday to Saturday on rotation. 
6. Which depot or office or location are the people who run your Twitter
account based at?
Sloper Road

7. Do your staff who run your Twitter account solely do this job or do
they do it as well as other customer service work like answering phone
calls and emails for example?

Yes, they cover other functions, but one individual is allocated to deal
with our social media platforms at any one time.  More resource is
allocated as and when required.

8. Can you please provide a job description of the job of the people who
run your Twitter account?

Please find attached.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to Bryan Meredith, Company
Secretary, Cardiff Bus, Sloper Road, Cardiff, CF11 8TB.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

Yours sincerely

 

 

 

 

Amanda Canterbury

Head of HR and Shared Services

 

 

 

From: Alexander Davidson
[[1]mailto:[FOI #581677 email]]
Sent: 08 June 2019 13:21
To: Talk to Us <[2][Cardiff Bus request email]>
Subject: Freedom of Information request - Operation of your Twitter
account.

 

Dear Cardiff City Transport Services Limited,

Under the Freedom Of Information Act could you please tell me the
following information regarding your Twitter account that you currently
operate:

1. How many Twitter accounts are currently blocked by your @Cardiffbus
Twitter account?

2. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @Cardiffbus Twitter account?

3. How many Twitter accounts are currently muted by your @Cardiffbus
Twitter account?

4. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @Cardiffbus Twitter account?

5. How many staff are currently employed to run your Twitter account?

6. Which depot or office or location are the people who run your Twitter
account based at?

7. Do your staff who run your Twitter account solely do this job or do
they do it as well as other customer service work like answering phone
calls and emails for example?

8. Can you please provide a job description of the job of the people who
run your Twitter account?

Thank you very much and i look forward to reading your response to my
Freedom Of Information Act request.

Yours faithfully,

Alexander Davidson

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