Operation of your Twitter account.

Alexander Davidson made this Freedom of Information request to Reading Transport Limited

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Reading Transport Limited did not have the information requested.

Alexander Davidson

Dear Reading Transport Limited,

Under the Freedom Of Information Act could you please tell me the following information regarding your six Twitter accounts that you currently operate:

1. How many Twitter accounts are currently blocked by your @reading_buses Twitter account?

2. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @reading_buses Twitter account?

3. How many Twitter accounts are currently muted by your @reading_buses Twitter account?

4. Please can you provide a list of each of these Twitter accounts that are currently muted by your @reading_buses Twitter account?

5. How many Twitter accounts are currently blocked by your @kennectionsbus Twitter account?

6. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @kennectionsbus Twitter account?

7. How many Twitter accounts are currently muted by your @kennectionsbus Twitter account?

8. Please can you provide a list of each of these Twitter accounts that are currently muted by your @kennectionsbus Twitter account?

9. How many Twitter accounts are currently blocked by your @newburydistrict Twitter account?

10. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @newburydistrict Twitter account?

11. How many Twitter accounts are currently muted by your @newburydistrict Twitter account?

12. Please can you provide a list of each of these Twitter accounts that are currently muted by your @newburydistrict Twitter account?

13. How many Twitter accounts are currently blocked by your @ThamesValleyBus Twitter account?

14. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @ThamesValleyBus Twitter account?

15. How many Twitter accounts are currently muted by your @ThamesValleyBus Twitter account?

16. Please can you provide a list of each of these Twitter accounts that are currently muted by your @ThamesValleyBus Twitter account?

17. How many Twitter accounts are currently blocked by your @GreenLine702 Twitter account?

18. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @GreenLine702 Twitter account?

19. How many Twitter accounts are currently muted by your @GreenLine702 Twitter account?

20. Please can you provide a list of each of these Twitter accounts that are currently muted by your @GreenLine702 Twitter account?

21. How many Twitter accounts are currently blocked by your @courtneybuses Twitter account?

22. Please can you provide a list of each of these Twitter accounts that are currently blocked by your @courtneybuses Twitter account?

23. How many Twitter accounts are currently muted by your @courtneybuses Twitter account?

24. Please can you provide a list of each of these Twitter accounts that are currently muted by your @courtneybuses Twitter account?

25. Are all six of these accounts run by the same people in the same office or are the four accounts run from different locations?

26. Which depot or office or location are the people who run these six Twitter accounts based at?

27. Do your staff who run your six Twitter accounts solely do this job or do they do it as well as other customer service work like answering phone calls and emails for example?

28. Can you please provide a job description of the job of the people who run your six Twitter accounts?

Thank you very much and i look forward to reading your response to my Freedom Of Information Act request.

Yours faithfully,

Alexander Davidson

Tony Pettitt, Reading Transport Limited

2 Attachments

Dear Mr Davidson
 
Thank you for your recent freedom of information request submitted to the
company in respect of the twitter accounts we operate.
 
You requested the following information and I have responded by way of
annotation below for each query where we have the information:
 
1. How many Twitter accounts are currently blocked by your @reading_buses
Twitter account?
 
47
 
2. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @reading_buses Twitter account?
 
We are unable to provide this information.  Under Section 2(3) of the
Freedom of Information Act 2000 as modified by Schedule 19 of the Data
Protection Act 2019 there is an absolute exemption applicable to any
personal data where the applicant is not the data subject and disclosure
would contravene a data protection principle.
 
3. How many Twitter accounts are currently muted by your @reading_buses
Twitter account?
 
None
 
4. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @reading_buses Twitter account?
 
N/A
 
5. How many Twitter accounts are currently blocked by your @kennectionsbus
Twitter account?
 
None
 
6. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @kennectionsbus Twitter account?
 
N/A
 
7. How many Twitter accounts are currently muted by your @kennectionsbus
Twitter account?
 
None
 
8. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @kennectionsbus Twitter account?
 
N/A
 
9. How many Twitter accounts are currently blocked by your
@newburydistrict Twitter account?
 
None
 
10. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @newburydistrict Twitter account?
 
N/A
 
11. How many Twitter accounts are currently muted by your @newburydistrict
Twitter account?
 
None
 
12. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @newburydistrict Twitter account?
 
N/A
 
13. How many Twitter accounts are currently blocked by your
@ThamesValleyBus Twitter account?
 
1
 
14. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @ThamesValleyBus Twitter account?
 
We are unable to provide this information.  Under Section 2(3) of the
Freedom of Information Act 2000 as modified by Schedule 19 of the Data
Protection Act 2019 there is an absolute exemption applicable to any
personal data where the applicant is not the data subject and disclosure
would contravene a data protection principle.
 
15. How many Twitter accounts are currently muted by your @ThamesValleyBus
Twitter account?
 
None
 
16. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @ThamesValleyBus Twitter account?
 
N/A
 
17. How many Twitter accounts are currently blocked by your @GreenLine702
Twitter account?
 
1
 
18. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @GreenLine702 Twitter account?
 
We are unable to provide this information.  Under Section 2(3) of the
Freedom of Information Act 2000 as modified by Schedule 19 of the Data
Protection Act 2019 there is an absolute exemption applicable to any
personal data where the applicant is not the data subject and disclosure
would contravene a data protection principle.
 
19. How many Twitter accounts are currently muted by your @GreenLine702
Twitter account?
 
1
 
20. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @GreenLine702 Twitter account?
 
We are unable to provide this information.  Under Section 2(3) of the
Freedom of Information Act 2000 as modified by Schedule 19 of the Data
Protection Act 2019 there is an absolute exemption applicable to any
personal data where the applicant is not the data subject and disclosure
would contravene a data protection principle.
 
21. How many Twitter accounts are currently blocked by your @courtneybuses
Twitter account?
 
53
 
22. Please can you provide a list of each of these Twitter accounts that
are currently blocked by your @courtneybuses Twitter account?
 
We are unable to provide this information.  Under Section 2(3) of the
Freedom of Information Act 2000 as modified by Schedule 19 of the Data
Protection Act 2019 there is an absolute exemption applicable to any
personal data where the applicant is not the data subject and disclosure
would contravene a data protection principle.
 
23. How many Twitter accounts are currently muted by your @courtneybuses
Twitter account?
 
66
 
24. Please can you provide a list of each of these Twitter accounts that
are currently muted by your @courtneybuses Twitter account?
 
We are unable to provide this information.  Under Section 2(3) of the
Freedom of Information Act 2000 as modified by Schedule 19 of the Data
Protection Act 2019 there is an absolute exemption applicable to any
personal data where the applicant is not the data subject and disclosure
would contravene a data protection principle.
 
25. Are all six of these accounts run by the same people in the same
office or are the four accounts run from different locations?
 
The accounts are run from different locations.
 
26. Which depot or office or location are the people who run these six
Twitter accounts based at?
 
For the most part the accounts are run by staff at the relevant depots but
at times updates will be posted by supervisors or managers
 
27. Do your staff who run your six Twitter accounts solely do this job or
do they do it as well as other customer service work like answering phone
calls and emails for example?
 
There are no dedicated social media staff updates are mostly posted as
part of wider customer service, supervisory or management roles
 
28. Can you please provide a job description of the job of the people who
run your six Twitter accounts?
 
This is a 24/7 business and the accounts are run by many individuals
throughout the day as part of their wider customer services, supervisory
or management roles.  For the most part the job descriptions will pre-date
the introduction of social media requirements and will be covered by a
catch-all "any other activity as instructed from time to time".
 
 
If you are dissatisfied with this response for any reason you have the
right to seek an internal review.  A request for review should be
submitted to our Customer Services Team within two months from the date of
my initial response. An internal panel will then review the response and
advise you of the outcome.
 
If having requested a review by Reading Buses you are not satisfied with
the outcome you have the right of appeal to the Information Commissioner’s
Office (Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF).
 
Yours sincerely
Tony Pettitt
 

Tony Pettitt​
Chief Finance & Information Officer
[1]0118 9027602 (office)
[2]07775 871719 (mobile)
[3][Reading Transport Limited request email]
Great Knollys Street
​Reading RG1 7HH
[4]www.reading-buses.co.uk
Any views or opinions presented in this email are solely those of  Tony Pettitt  and do not necessarily represent those of Reading Transport Limited (trading as Reading Buses). Please notify  [5][Reading Transport Limited request email]
immediately if you have received this email by mistake and delete it from your system.
 

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