Request acknowledgement

Freedom of Information Act (FOI) 2000/Environmental Information
Regulations (EIR) 2004.

Our reference: 23-0763

Dear William Lawrence,

Thank you for your request for information.

Your request will be dealt with under the terms of the relevant
legislation.

Requests will be answered within Twenty working days

If we require further information to respond to your request, we will ask
for clarification via the contact details provided.

If you have any queries about your request please contact us via
[1][Ealing Borough Council request email]  quoting your reference number quoted above.

Yours sincerely,

Stuart O’Brien (he/him)

Information Governance Officer

( 020 8825 8367

+ London Borough of Ealing, Perceval House 3/NE, 14-16 Uxbridge Road,
Ealing, London, W5 2HL

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From: William Lawrence <[FOI #993912 email]>
Sent: Friday, June 23, 2023 2:19 PM
To: foirequests <[Ealing Borough Council request email]>
Subject: Freedom of Information request - Online payment systems

WARNING : This Message has originated from outside your organization, If
you do not trust this email please either delete or follow the guidance on
OneSpace.

Dear Ealing Borough Council,

I am conducting research on the technology used by councils to take
payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and
who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the
council in its own data centre, hosted by the council in its own cloud
environment (such as AWS or Azure), hosted by the supplier as a discrete
instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online
service delivery platform?

If you use more than one solution for online payments, please could you
answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

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Our ref: 23-0763

Dear Willian Lawrence,

Please find attached our completed response to your information request.

If you are dissatisfied with the handling of your request, you can request
an internal review. 

Details of the Freedom of Information complaints process can be found via
our website at the link below:

[1]http://www.ealing.gov.uk/info/200640/fre...

Requests for an internal review should be submitted to us within 40
working days of the response completion date. 

Any such request received after this time will only be considered at our
discretion.

If you remain dissatisfied by the outcome of the Internal Review you have
the right to submit your complaint to the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Kind Regards

Stuart O’Brien (he/him)

Information Governance Officer

( 020 8825 8367

+ London Borough of Ealing, Perceval House 3/NE, 14-16 Uxbridge Road,
Ealing, London, W5 2HL

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References

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1. http://www.ealing.gov.uk/info/200640/fre...