Online payment systems

William Lawrence made this Freedom of Information request to North Lincolnshire Council as part of a batch sent to 16 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

William Lawrence

Dear North Lincolnshire Council,

I am conducting research on the technology used by councils to take payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

Information Governance Team,

Dear William Lawrence,

Thank you for your request which was received on 23rd June. The estimate
response date for your request is the 21st July.

Should you have any queries, amendments or additions relating to this
request, please remember to quote the reference number above in any future

Yours Faithfully

Information Governance Team
North Lincolnshire Council

Information Governance Team,

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    Information Disclosure FOI2023 00962.odt

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Dear William Lawrence,

I am writing in response to your request for information, that was
received on the 23rd June. Please find our Information Disclosure letter

If we can be of any further assistance with regard to this request please
let us know quoting the above reference number.

Yours sincerely,

Information Governance Team
North Lincolnshire Council