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Online payment systems

William Lawrence made this Freedom of Information request to Warwickshire County Council as part of a batch sent to 34 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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William Lawrence

Dear Warwickshire County Council,

I am conducting research on the technology used by councils to take payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

Info Rights, Warwickshire County Council

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Kind regards 
Information Rights Team
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Warwickshire County Council

 
Information request
Our reference: 9168504

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Dear William Lawrence
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 23 June
2023. We are dealing with your request under the Freedom of Information
Act 2000
 
Under our normal statutory requirements we are required to provide you
with a response within 20 working days of the receipt of your request.
Therefore we aim to send a response by 24 July 2023. 
 

In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.

 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your right to request an internal review and to
complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
  
 

 Kind regards

Bruce Green
Information Rights Officer

Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211

 

 

 

NOTE: Please do not edit the subject line when replying to this email.

Warwickshire County Council

 
Information request
Our reference: 9168504

══════════════════════════════════════════════════════════════════════════

 
Dear William Lawrence
 
Freedom of Information Act 2000
 

Your request for information, received on 23/06/2023. is currently being
considered by Warwickshire County Council. However I am writing to advise
that there will be a short delay in providing you with our response to
your request.

This is because it is taking some time to collate the information you have
requested.

I apologise for this delay and for any inconvenience caused. I will write
to you as soon as possible with the Council's response to your request.

If you have any queries or should you wish to make a complaint about the
manner in which your request is being dealt with then please do not
hesitate to contact me at the above address in the first instance. Any
complaints will be dealt with under the Council's internal review
procedure.

Further information about your rights under the Freedom of Information
Act, is available from the Information Commissioner's Office (0303 123
1113) or [1]www.ico.org.uk and on the County Council's website.

 

Yours sincerely

Kay Jones
Information Rights Officer

Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211

 

 
NOTE: Please do not edit the subject line when replying to this email.

References

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1. http://www.ico.org.uk/

Warwickshire County Council

1 Attachment

 
Information request
Our reference: 9168504

══════════════════════════════════════════════════════════════════════════

 
Dear William Lawrence
 
Thank you for your request for information received on 23 June 2023.
 
Please find attached our response to your request.
 

Kind regards

Information Rights Officer

Information Management Team
Shire Hall
Warwick
CV34 4RL
Tel: 01926 412211

 

 
NOTE: Please do not edit the subject line when replying to this email.

We don't know whether the most recent response to this request contains information or not – if you are William Lawrence please sign in and let everyone know.