Online payment systems

William Lawrence made this Freedom of Information request to Cotswold District Council as part of a batch sent to 29 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Cotswold District Council.

William Lawrence

Dear Cotswold District Council,

I am conducting research on the technology used by councils to take payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

Cotswold DC Customer Services, Cotswold District Council

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Dear William Lawrence, apologies if this is a duplicate.

Further to your request, please find a response attached.

If you are unhappy with the service you have received in relation to your
freedom of information request and wish to request a review you should
write to the Monitoring Officer, Cotswold District Council, Trinity Road,
Cirencester, Gloucestershire GL7 1PX or email
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If you are not content with the outcome of your review, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the review procedure
provided by the Council. The Information Commissioner can be contacted at:
The Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF.

Kind regards 

Freedom of Information 

Cotswold District Council


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