Dear William Lawrence

Thank you for your Freedom of Information request, which was received by
Vale of White Horse District Council on 23 June 2023.

Please accept this email as confirmation that your request has been
received and is being considered by the relevant department and that a
response will be sent to you within 20 working days, subject to the
information not being exempt and subject to any need for clarification.

The deadline for this will be 21 July 2023

The reference number for this request is Vale 23/270

I trust that this email is sufficient to assure you that your request is
being dealt with. However, should you have any queries in the meantime,
please do not hesitate to contact the FOI team at
[1][Vale of White Horse District Council request email]

Kind regards

Information Governance Team

Legal & Democratic Services

Vale of White Horse District Council

[2]www.whitehorsedc.gov.uk

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Dear William Lawrence

Thank you for your Freedom of Information requests, which were received by
both South Oxfordshire District Council and Vale of White Horse District
Council, logged under FOI  23-321 South and 23-270 Vale. Please note that
the two councils operate as a shared service hence this joint response.

Under Section 1 of the Freedom of Information Act 2000 (the 2000 Act) you
are entitled to be informed in writing whether the council holds the
information specified in your request and, if that is the case, to have
that information communicated to you unless any of the statutory
exemptions apply. Please find below the information you requested (where
available):

Please could you advice me of:

1. What system do you use to take online payments from service users, and
who supplies it? Pay360, The Access Group (formerly was a Capita software
product)

2. When did you start using this system? The current contract was
commenced in April 2021

3. When does the contract end for this system? 31/03/2026

4. What is the annual cost of the system? Approximately £19,120

5. Where is the system hosted? Please specify if it is hosted by the
council in its own data centre, hosted by the council in its own cloud
environment (such as AWS or Azure), hosted by the supplier as a discrete
instance, or hosted by the supplier as a true software as a service. The
system is hosted by the supplier in their own cloud service and is
delivered to the councils as a Software-as-a-Service solution.

6. How does the system integrate with the other elements of your online
service delivery platform? The solution sits alongside our customer facing
websites and we publish the payment forms directly to customers for them
to complete any payments. The payment data is collected daily and
processed via the banks. The bank data is collected daily and used to
update the councils general ledger and other account systems to credit
payments.

Please treat this as the councils’ formal response under the 2000 Act.  If
you are not satisfied with the decision I have made in response to your
request, you can make a request for an internal review by emailing
[1][email address] and [2][Vale of White Horse District Council request email]  within 40 working
days from the date we issued our response.

If you remain dissatisfied after following that procedure, you have the
right under Section 50 of the 2000 Act to complain to the Information
Commissioner if you feel the council has not dealt with your request
properly. You can contact the Commissioner at Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF (telephone number: 0303 123 1113). You can also
find further information at [3]www.ico.org.uk.

Kind regards

S Turner

Corporate Services

South Oxfordshire District Council & Vale of White Horse District Council

Visit us at:

[4]https://www.southoxon.gov.uk

[5]https://www.whitehorsedc.gov.uk

Our privacy policies are available by visiting

[6]South Oxfordshire District Council or [7]Vale of White Horse District
Council  

References

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2. mailto:[Vale of White Horse District Council request email]
3. http://www.ico.org.uk/
4. https://www.southoxon.gov.uk/
5. https://www.whitehorsedc.gov.uk/
6. https://www.southoxon.gov.uk/south-oxfor...
7. http://www.whitehorsedc.gov.uk/about-us/...