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Online payment systems

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William Lawrence

Dear Chichester District Council,

I am conducting research on the technology used by councils to take payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

Chichester District Council

Dear William Lawrence,

Request for Information - Our Ref: FL-101003727469

Thank you for your request for information regarding Online payment
systems. Your request was received on 23/06/2023 and I am dealing with it
under the terms of the Freedom of Information Act 2000.

You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.

If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then please let me know.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.

Kind regards

Charlotte Langdon
[email address]
Contact Centre
Chichester District Council

Tel: 01243 534734 | Fax: 01243 776766 | [email address] |
http://www.chichester.gov.uk
www.facebook.com/ChichesterDistrictCouncil | www.twitter.com/ChichesterDC

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Daniel Bramley, Chichester District Council

3 Attachments

Email: William Lawrence <[FOI #993995 email]>

 

Dear William

 

Reference Number: FL-101003727469

 

 

Further to your recent request for information with regard to payment
services. Please find your answers below:  If you are dissatisfied with
the handling of your request, you have the right to ask for an internal
review. 

Internal review requests should be submitted within two months of the date
of receipt of the response to your original letter and should be addressed
to Nicholas Bennett, Divisional Manager for Democratic Services.

 

I am conducting research on the technology used by councils to take
payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and
who supplies it? Pay 360
2. When did you start using this system? Dec 2020
3. When does the contract end for this system? Dec 2025
4. What is the annual cost of the system? £22,446
5. Where is the system hosted? Please specify if it is hosted by the
council in its own data centre, hosted by the council in its own cloud
environment (such as AWS or Azure), hosted by the supplier as a discrete
instance, or hosted by the supplier as a true software as a service -
Hybrid
6. How does the system integrate with the other elements of your online
service delivery platform? Using APIs

 

 

 

Yours sincerely,

 

Daniel
Bramley
ICT
Projects
Operations
[1]http://www.chichester.gov.uk/chichesterd... Officer
ICT
Operations
Team
Chichester
District
Council

 

Ext: 34831 | Tel: 01243534831 | [email address] | Fax: 01243 776766
[2]http://www.chichester.gov.uk
[3]https://support.content.office.net/en-us...

 

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