Thank you for your email. Your request has been passed to the Corporate
Services Team who will review your request and a response will be sent to
you within 20 Working Days.

Please note that this email has been automatically generated and should
not be replied to.

You can review our Freedom of Information Policy here :-
https://www.great-yarmouth.gov.uk/foi

Kind Regards,

Corporate Services.

Dear   William ,

FREEDOM OF INFORMATION ACT 2000 – INFORMATION REQUEST – FOI-2324-178
Online payment solutions

Your request for information has now been considered and the information
requested is below (in blue).

1. What system do you use to take online payments from service users, and
who supplies it?

•            Pay360 which is owned by the Access Group Ltd who  supply our
online services. The payments systems we use are:

•            Managed Pay.net for MOTO using  Call Secure

•            Chip and Pin

•            Internet and Misc payments

•            Payments Portal SCP

•            Online Services for refunds

•            EPOS by Secure Retail under the Pay360 Contract

2. When did you start using this system?

Contracted initially 29.08.2002 

3. When does the contract end for this system?

31.03.2023

4. What is the annual cost of the system?

Currently  £19K PA

5. Where is the system hosted? Please specify if it is hosted by the
council in its own data centre, hosted by the council in its own cloud
environment (such as AWS or Azure), hosted by the supplier as a discrete
instance, or hosted by the supplier as a true software as a service 6. How
does the system integrate with the other elements of your online service
delivery platform?

We have onsite AIM for cash management. However,  all the card processing
is done using the Pay360 cloud based systems and storage.

The answers supplied in response to your request are for your personal
use.  They are copyright of Great Yarmouth Borough Council and may not be
copied, distributed, published or exploited for commercial purposes or
financial gain without the explicit written consent of Great Yarmouth
Borough Council.

Should you have any queries regarding the information provided, please do
not hesitate to contact us.  You have the right of appeal through the
Council’s internal complaints procedure by setting out the grounds of your
appeal in writing to the email address below addressed to the attention of
the Corporate Services Manager.

Yours sincerely

Andrea Krout

Democratic Service Officer

Corporate Services

Legal and Governance

Great Yarmouth Borough Council

Email: [1][Great Yarmouth Borough Council request email]

[2]www.great-yarmouth.gov.uk

Telephone: 01493846287

─────────────────────────────

[3][IMG]  [4][IMG]  [5][IMG]  [6][IMG]  [7][IMG]

To read our email disclaimer visit here:　
[8]www.great-yarmouth.gov.uk/email-disclaimer

References

Visible links
1. mailto:[Great Yarmouth Borough Council request email]
2. http://www.great-yarmouth.gov.uk/
3. https://www.facebook.com/greatyarmouthco...
4. https://twitter.com/greatyarmouthbc
5. https://www.youtube.com/channel/UCcXjvwY...
6. https://www.linkedin.com/company/1826328
7. https://www.instagram.com/greatyarmouthb...
8. https://www.great-yarmouth.gov.uk/email-...