Online payment solutions

The request was successful.

William Lawrence

Dear Essex County Council,

I am conducting research on the technology used by councils to take payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

Your Right To Know, Essex County Council

Good afternoon,

Thank you for your recent request for information.

Your request is covered by the Freedom of Information Act, which requires us to respond within 20 working days.

We will determine and let you know whether we hold the information you have requested and consider whether we are able to release the information or if it is exempt from disclosure.

ECC does not usually charge for providing information to its requestors as the provision of electronic copies is negligible, however under certain circumstances we may have to do so if providing the information costs more than £25. We will let you know before we do any work that would incur a charge.

Please note that the response and data released to you as part of this request will be published on the Essex County Council website. The website address is https://secureapps.essex.gov.uk/Freedom_.... All requests will be anonymised and no personal information including contact details will be disclosed as part of this process.

Please contact me if you would like further advice or assistance about your request, or your right to access information held by Essex County Council.

Yours sincerely
Information Governance Assistant
The Your Right To Know Team
Essex County Council
Telephone: 033301 38989
E-mail: [email address]
W: http://www.essex.gov.uk/

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Your Right To Know, Essex County Council

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Good afternoon,

 

Thank you for your request for information. Please find our response to
your request on the accompanying document(s).

 

I trust that this information satisfies your request. However, should you
require anything further, please contact me and I will endeavour to assist
you further.

 

If you are not satisfied with your response, please contact me so I can
try to resolve the issue. Alternatively, if you wish to make a complaint,
you can find the details at
https://www.essex.gov.uk/Your-Council/Yo...

 

If, after following our complaints procedure, you are still not satisfied,
you are entitled to ask the Information Commissioner to review our
decision. You can contact the Information Commissioner at Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF; Telephone 0303 123 1113 and via
their webpage at:
https://ico.org.uk/make-a-complaint/foi-...

 

Please note that the response and data released to you as part of this
request will be published on the Essex County Council website. The website
address is Running the council | Essex County Council. All requests will
be anonymised and no personal information including contact details will
be disclosed as part of this process.

 

If you would like to take a short customer satisfaction survey please use
the link below

[1]https://consultations.essex.gov.uk/infor...

 

 

Yours sincerely

Information Governance Assistant

The Your Right To Know Team

Essex County Council

Telephone: 033301 38989 

E-mail: [2][email address]  

W: [3]www.essex.gov.uk

 

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