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Dear William

Thank you for your Freedom of Information request. In answer:

1. What system do you use to take online payments from service users, and
who supplies it? Civica Pay supplied by Civica UK Ltd.

2. When did you start using this system? July 2013

3. When does the contract end for this system? June 2024

4. What is the annual cost of the system? £24,328.

5. Where is the system hosted? Please specify if it is hosted by the
council in its own data centre, hosted by the council in its own cloud
environment (such as AWS or Azure), hosted by the supplier as a discrete
instance, or hosted by the supplier as a true software as a service.
Hosted by the supplier as Software as a Service.

6. How does the system integrate with the other elements of your online
service delivery platform? Interfaces downloaded daily, and subsequently
imported in to Legacy applications.

The Council considers that the above response fully complies with the
requirements placed on the Council under the Freedom of Information Act
(FOIA) 2000 but a person making a request for information under the FOIA
2000 may complain to the Review Officer if they are dissatisfied with the
Council’s response. Details regarding the complaints procedure may be
obtained from the Data Controller at the Council Offices Benfleet.

Kind Regards

Dom

Dom Green
Business Support & Applications Manager

Customer & Digital Services

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26th June & 31 July to 11 August inclusive.

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