Lewis Middlemass made this Environmental Information Regulations request to First TransPennine Express Limited
You only have a right in law to access information about the environment from this authority
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Dear First TransPennine Express Limited,
I was wondering if it was possible for me to obtain the audio files that are used to create the audio announcements onboard your trains. If possible including all the stations your trains call at and all the parts in between such as "and" "only" etc.
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Customer Relations Team
First TransPennine Express
ADMAIL 3878 FREEPOST
Tel: 0345 600 1671
Thank you for contacting TransPennine Express.
Please accept our apologies that we haven’t been in touch within our
Due to the increased demand on the Rail Industry, we are receiving a
higher level of enquiries from our customers and we have had to operate
during the pandemic with reduced resource.
We hope that you have been able to find a suitable outcome to your
enquiry. However, if you do still require assistance from our Customer
Resolutions team please do reply to this email.
Our website offers the answers to our frequently asked questions. You may
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Thank you for getting in touch.
Please note that any future Delay Repay claims sent to this address cannot
be processed, and you will be advised to contact the Delay Repay team.
Details on how to apply for delay repay can be found on our website:
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please ensure that you refer to Journey Check before you travel. This will
enable you to keep up to date with any potential changes to your planned
Trans Pennine Express Limited.
Registered in England No. 09111801. Registered office: 50 Eastbourne
Terrace, Paddington, London, W2 6LG
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