Dear Kai

Thank you for contacting the TransPennine Trains Limited Freedom of
Information team.

The Freedom of Information (FOI) Act 2000 provides public access to
recorded information held by the organisation.

If you have submitted a valid FOI request, we will aim to provide the
information requested within 20 working days as specified under the FOI
Act. If we require clarification regarding the specifics of your request,
we will be in touch.

If you have a customer service query you should contact
[1][email address]

Regards,

Gary Menzies

TransPennine Trains Limited Data Protection Officer

From: Kai Alston <[FOI #985233 email]>
Sent: 29 May 2023 14:36
To: UK-TPE Dataprotection <[TransPennine Express request email]>
Subject: Freedom of Information request - Onboard announcements

CAUTION: This email is from an external source.
'[FOI #985233 email]' Please beware of links and
attachments.

Dear TransPennine Trains Limited,

I am writing to you under the Freedom of Information Act 2000 (FOIA) to
request the following information:

* All onboard and station announcements that Transpennine Trains Limited
possesses, in the form of digital files.

I would like to receive the information in electronic format, preferably
in a ZIP file containing the files.

I understand that you have 20 working days to respond to this request. If
you do not comply with my request, I will take legal action against you.

I am also requesting the files because I believe that you are withholding
them in order to protect your commercial interests. I believe that the
files are not confidential and that you have no legitimate reason to
withhold them.

If you do not comply with my request, I will take legal action against
you. I will seek an order from the court requiring you to release the
MP3s. I will also seek damages for your breach of the FOIA.

I urge you to comply with my request and to release the files to me. This
will avoid the need for me to take legal action.

Yours faithfully,

Kai Alston

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #985233 email]

Is [3][TransPennine Express request email] the wrong address for Freedom of
Information requests to TransPennine Trains Limited? If so, please contact
us using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...
[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Dear Mr Alston

Your Freedom of Information Act 2000 (“FOIA”) Request

I am writing in response to your Freedom of Information Request regarding
Onboard and Station Announcements.

Duty to Deny or Confirm

TransPennine Trains Limited has considered your request and confirms that
it holds some of the information you have requested.

Communication

We do hold the audio files for the onboard announcements, however we do
not hold the audio files for station announcements.  This is operated by a
third party and we don’t retain the data. We also don’t hold any older
files that may have been used at stations previously.

Given the volume of data involved in the on train announcement response,
it is necessary to upload the files individually to the WhatDoTheyKnow
site, which may take some time, but hopefully will be completed today.

If you are not content with this response, you have the right to ask for a
review.  In the first instance you should contact me again to request
this.  If you choose to exercise that right, and are not satisfied with
the outcome of the review, you have the right to complain to the
Information Commissioner by contacting:

The Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire.

SK9 5AF

Yours faithfully

Gary Menzies

Data Protection Officer

TransPennine Express

From: Kai Alston <[FOI #985233 email]>
Sent: 29 May 2023 14:36
To: UK-TPE Dataprotection <[TransPennine Express request email]>
Subject: Freedom of Information request - Onboard announcements

CAUTION: This email is from an external source.
'[FOI #985233 email]' Please beware of links and
attachments.

Dear TransPennine Trains Limited,

I am writing to you under the Freedom of Information Act 2000 (FOIA) to
request the following information:

* All onboard and station announcements that Transpennine Trains Limited
possesses, in the form of digital files.

I would like to receive the information in electronic format, preferably
in a ZIP file containing the files.

I understand that you have 20 working days to respond to this request. If
you do not comply with my request, I will take legal action against you.

I am also requesting the files because I believe that you are withholding
them in order to protect your commercial interests. I believe that the
files are not confidential and that you have no legitimate reason to
withhold them.

If you do not comply with my request, I will take legal action against
you. I will seek an order from the court requiring you to release the
MP3s. I will also seek damages for your breach of the FOIA.

I urge you to comply with my request and to release the files to me. This
will avoid the need for me to take legal action.

Yours faithfully,

Kai Alston

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[1][FOI #985233 email]

Is [2][TransPennine Express request email] the wrong address for Freedom of
Information requests to TransPennine Trains Limited? If so, please contact
us using this form:
[3]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[4]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[5]https://www.whatdotheyknow.com/help/ico-...
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections