On Train announcements

Arthur Lewins made this Environmental Information Regulations request to Abellio East Anglia Limited
You only have a right in law to access information about the environment from this authority


Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was refused by Abellio East Anglia Limited.

Dear Abellio East Anglia Limited,
Under the Freedom of Information Act, I'd like to request the sound-file recordings of all on-board train passenger announcements recorded by Julie Berry which can be heard on your trains, particularly the 321, 317 and 315 if you still hold the files.

I am asking for these purely for personal use, and I will not share them.

Yours faithfully,
Arthur Lewins

Greater Anglia DoNotReply, Abellio East Anglia Limited

Thank you for contacting Greater Anglia. We have received your correspondence and assigned the
reference number: GA/2022328/00416226

IMPORTANT MESSAGE: 

At Greater Anglia, we don t want you to have a reason to complain, but where things go wrong, we
want to work to put them right. We publish a Complaint Handling Policy which details how we
manage our complaint handling. This can also be found on this page below.

[1]https://www.greateranglia.co.uk/contact-...

Visit our homepage for information which may be helpful including up to date travel advice and
timetable information. [2]https://www.greateranglia.co.uk/

To help our team answer as many queries as possible, we kindly request that you do not call us to
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as soon as we can. We thank you for your patience and understanding..

For the latest advice on Coronavirus refund information, please refer to our website
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We aim to respond to 90% of contacts within 10 working days. If your enquiry is time critical,
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Greater Anglia is a member of the Rail Ombudsman scheme. If you are making a complaint about our
service, please give us the opportunity to address your concerns first. If you remain unhappy
with the outcome of your complaint, and you are a consumer, you have the right to appeal to the
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For further information on when and how you can contact the Rail Ombudsman, please visit our
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Office of Rail and Road (ORR) Survey
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Research. Please follow the link below if you do not wish to be contacted for this research:
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References

Visible links
1. https://protect-eu.mimecast.com/s/38eJCV...
2. https://protect-eu.mimecast.com/s/uGw2CR...
3. https://www.greateranglia.co.uk/contact-...
4. http://www.greateranglia.co.uk/rail-ombu...
5. http://www.greateranglia.co.uk/survey
6. http://www.criticalsurveys.co.uk/?7193u

contactcentre@greateranglia.co.uk, Abellio East Anglia Limited

Good Afternoon Mr Lewins,

Thank you for contacting Greater Anglia in regards to your request for
announcement recordings.

Unfortunately recordings of on board train announcements would not be made
publicly available; the freedom of information act is not applicable to
Greater Anglia which is a private company.

Kind Regards,

Kenneth Scott
Greater Anglia
Customer Relations

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