On-Board Announcements

Lewis Anthony made this Freedom of Information request to SE Trains Limited

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The request was successful.

Dear SE Trains,

Under the Freedom of Information Act, I'd like to request the sound-file recordings of all on-board train passenger announcements recorded by Julie Berry for the fleet, including the Cl. 375, 465 and 700.

I'm requesting these solely for personal and enthusiast-based reasons/use.

Kind Regards and I look forward to your response.
Lewis Anthony

Information Rights, SE Trains Limited

1 Attachment

Dear Mr Lewis,

Please find attached our response to your FOIA request.

Regards

Mark Willson
Data Protection Manager
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

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Dear SE Trains Limited,
I struggle to understand how releasing announcements via email or file-share would exceed the cost of FOI, or how the release of these would cause the physical or mental health of an individual to be endangered, considering I am requesting them for private, enthusiast use only.

Please could you confirm how much it would cost in relation to the FOI limit set out for SE Trains Ltd, and well as the files as requested as far as would be under this limit if possible.

Kind regards,
Lewis Anthony

Vyas, Karishma, SE Trains Limited

1 Attachment

  • Attachment

    High Speed WAV Files.zip

    7.6M Download

Dear Mr Lewis,

Your request has been processed under the Freedom of Information Act 2000 (FOIA).

As previously mentioned we are unable to provide the onboard announcement for the Electrostar trains as Southeastern would incur a cost in excess of the reasonable amount.

However, we have reconsidered the safety objections we initially raised regarding the onboard announcements on our other fleet and we no longer think these apply. We are therefore able to provide the onboard recordings for the High Speed and Mainline & Metro fleet. Due to the size of the files, we are unable to provide these in a single email. We will therefore forward the onboard announcements for the Mainline & Metro fleet separately.

Appeal Rights

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner (ICO) can be contacted at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a Complaint' section of their website on this link: https://ico.org.uk/make-acomplaint/

Regards,

Karishma Vyas
Company Solicitor

M:07929823808
E:[email address]
southeastern
Second floor,
4 More London Riverside,
London,
SE1 2AU

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Vyas, Karishma, SE Trains Limited

1 Attachment

  • Attachment

    Mainline Metro WAV Files.zip

    34.1M Download

Dear Mr Lewis,

Your request has been processed under the Freedom of Information Act 2000 (FOIA).

Further to our earlier email, please find attached the audio file for the onboard announcements for the Mainline & Metro fleet.

Appeal Rights

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner (ICO) can be contacted at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a Complaint' section of their website on this link: https://ico.org.uk/make-acomplaint/

Regards,

Karishma Vyas
Company Solicitor

M:07929823808
E:[email address]
southeastern
Second floor,
4 More London Riverside,
London,
SE1 2AU

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Mark Willson, SE Trains Limited

1 Attachment

  • Attachment

    Master List Audio Files.zip

    41.5M Download

Dear Mr Lewis,

The information previously provided was missing a small number of files. The attached is the complete set.

Regards,

Mark Willson

Dear SE Trains,

Thank you for responding and sending the announcement files as requested, however one still appears to be missing:

“Welcome aboard this Southeastern service to…” isn’t included in any of the files you sent.

If this could be sent, it would be appreciated.

Kind regards,
Lewis Anthony.

Information Rights, SE Trains Limited

1 Attachment

Dear Anthony,

The welcome announcements is file ANN_804 in the folder uploaded on 17th December 2021.

I have attached a further copy to this reply.

Regards

Mark Willson
Data Protection and FOIA Officer
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

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Thank so much!

Kind regaeds.
Lewis

Mark Willson, SE Trains Limited

1 Attachment

Hello,

We are currently introducing a new class of vehicles, Class 707. The audit files are attached.

Dear Mark Willson // SE Trains,

Thank you for supplying the files in all previous communications.

The latest correspodence including the Class 707 announcements included the stations served by Great Northern, Southern and Thameslink as well as yourselves.

In light of this, I'd like to know if you have a copy of, and if I could be sent, any announcements relating to Southern and Gatwick Express, such as "This train is the Southern service to..." and similar for Gatwick Express.

If you have copies of these and are able to send me a copy of these in addition to my original request, this would be much appriciated.

Kind regards,
Lewis Anthony

Information Rights, SE Trains Limited

Dear Anthony,

I can confirm we do not hold the files for Southern or Gatwick Express and have released all files we do hold.

Regards

Mark Willson
Data Protection and FOIA Officer
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

show quoted sections

Dear Mark Willson,

Thank you for reply, and for confirming this.

I’d like to thank you once again for releasing the files that you have.

Kind regards,
Lewis Anthony