Ombudsman Policies, Procedures and Guidelines for Complaints with NIPSO
Dear Northern Ireland Public Services Ombudsman,
Under the Freedom of Information Act, I would like to request guidelines policies and procedures related to investigating the any requests to the Ombudsman’s Office related to investigating a Government Department. I would like to know if there are concerns in an investigation, does the Ombudsman's Office contact only the government department? Or do they follow up for clarification with the person making the complaint to ensure that there is a fair assessment before a decision is made.
The Northern Ireland Public Services Ombudsman investigates complaints about possible maladministration in the delivery of public services. The Ombudsman’s role is to ensure that the people of Northern Ireland are served by a fair and efficient public administration that is committed to accountability, openness, and quality service.
Your actions seem to just RUBBER STAMP anything that the government organization says that you are supposed to be investigating.
Yours faithfully,
Reginald Clark
Dear Reginald Clark
I refer to your email of 28 September 2022 and enclose our acknowledgement
of the same.
We will respond to your request in due course
In the meantime, if we can be of assistance please do not hesitate to
contact us.
Yours faithfully,
Noreen Hanif
Paralegal
Northern Ireland Public Services Ombudsman's Office
Progressive House | 33 Wellington Place | Belfast | BT1 6HN
+ Email: [1][email address]
' Telephone: 0800 343424
Please note, we are currently taking steps to manage the unprecedented
circumstances we are all experiencing in relation to the Coronavirus
(COVID-19) situation. Like most others, including our fellow public
sector service providers, this is impacting on our ability to provide our
full normal service.
We are continuing to provide our services but please be aware that our
office is now closed and our staff are working from home. We are still
responding to emails and phone enquiries but due to the impact on our
staff, our response times will be affected.
References
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1. mailto:[email address]
Dear Reginald Clark
I refer to your email dated 28 September 2022 requesting information and
enclose our response to the same.
If we can be of further assistance please do not hesitate to contact us.
Yours faithfully,
Noreen Hanif
Paralegal
Northern Ireland Public Services Ombudsman's Office
Progressive House | 33 Wellington Place | Belfast | BT1 6HN
+ Email: [1][email address]
' Telephone: 0800 343424
Please note, we are currently taking steps to manage the unprecedented
circumstances we are all experiencing in relation to the Coronavirus
(COVID-19) situation. Like most others, including our fellow public
sector service providers, this is impacting on our ability to provide our
full normal service.
We are continuing to provide our services but please be aware that our
office is now closed and our staff are working from home. We are still
responding to emails and phone enquiries but due to the impact on our
staff, our response times will be affected.
References
Visible links
1. mailto:[email address]
Dear NIPSO Legal Services,
I am currently speaking to Robert Bannon about a complaint that relates to requesting the policies, procedures and guidelines, and I am awaiting his reply.
I feel that the Ombudsman's Office are supported by people with excellent legal and investigating knowledge and to not support a member of the general public that is asking for another government agency to provide evidence in an official report showing that they are not carrying out their duties.
i feel you need to look at the BBC EDITORIAL GUIDELINES that reflect what is required to ensure evidence to correct .
https://www.bbc.com/editorialguidelines/...
Yours sincerely,
REGINALD CLARK
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