Old-Style Legacy Jobseeker's Allowance and Jobsearch Requirements during Covid-19 crisis

Jeff Smith made this Freedom of Information request to Department for Work and Pensions

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Dear Department for Work and Pensions,

Please disclose the information, guidance and operational policy specifically regarding ‘old-style’ legacy benefit claimants of Jobseeker’s Allowance, in relation to the Covid -19 / Coronavirus crisis.
In particular, I wish to know what will be expected of ‘old-style’ JSA benefit claimants, in terms of their jobsearch activities during the current restrictions. You will appreciate, that where claimants do not have internet access at home, and are normally reliant on libraries and jobcentres for these activities, they are now faced with considerable difficulties .
It will be impossible for these claimants to access their online accounts, and make their usual job applications. I know that as this national crisis unfolds, many of these claimants, remaining at home under government instruction, are increasingly concerned about their situation. What reassurance can the Department for Work and Pensions give to these claimants, with no internet access, that they will be treated fairly and without discrimination, when Jobcentres open again for personal appointments in due course ?

Yours faithfully,

Jeff Smith

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Contact email: [1][email address]

Dear Jeff Smith,

Thank you for your request for information which was received on 25th
March. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecedent ed situation
and we will aim to deal with your FOI request as soon as is practically
possible.

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using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

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1 Attachment

Dear Jeff Smith,

I am writing in response to your request for information, received 25
March.

Your response is attached

Yours sincerely,

DWP Operations FOI Team