Dear Charity Commission for England and Wales,
Under the FOI Act I would like full details of complaints made about Oxfam since 2004

Yours faithfully,

eamonn young

FOI Requests, Charity Commission for England and Wales

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Business Assurance Casework (Queue), Charity Commission for England and Wales

Dear Mr Young,

Thank you for your email requesting full details of all complaints made
about Oxfam since 2004. I have dealt with your request under the Freedom
of Information Act 2000.

I confirm that the Commission holds information that falls within your
request. However, it is clear that we will not be able to answer your
request as it stands. 

You will recall that you made a previous request in July 2014 for full
details of all complaints about Oxfam and the outcome of such complaints. 
I refused the request and explained that section 12 of the Freedom of
Information Act allowed the Commission to refuse requests for information
where the cost of dealing with them would exceed the appropriate limit.

Generally speaking, the Commission does not retain information beyond five
years, and therefore, there is very little, or no, information that
predates 2004.  Consequently, I must again refuse your request on the same
grounds as before.

You may wish to refine your request by narrowing its scope and being more
specific about what information you particularly wish to obtain, including
any dates or period of time relevant to the information requested. We
will then be able to consider your request again.

If you think our decision is wrong, you can ask for it to be reviewed.
Such requests should be submitted within three months of the date of our
response and should be addressed to the Charity Commission at PO Box 1227,
Liverpool, L69 3UG (email:
[1][email address].) More information
about our Freedom of Information Act review service can be found on the
following link on our website:
[2]http://www.charitycommission.gov.uk/medi....

If, after this, you remain unhappy with the decision, you may apply
directly to the Information Commissioner (ICO) for a decision. Generally,
the ICO cannot make a decision unless you have exhausted our review
procedure. The ICO can be contacted at the Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (email:
[3][email address].)

Yours sincerely,

Lucy Breakspere

Complaints and Freedom of Information Manager

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