Ofcom Process Document - For When a complaint is formally received about wireless interference

The request was partially successful.

Dear Office of Communications,

I refer to your website page: https://www.ofcom.org.uk/complaints/comp...
Please could you provide a copy of yoir internal documented process (Document) for when a complant is received about wireless interfeence for:
1. Interference to wireless devices at home
2. Interference to Amateur Radio
3. Interference to Business Radio
4. Interfeence tp Hobby Radio
5. Ilegal Broadcasting (Pirates)

For each case, please docuemnt from initial complaint received to resolution.

Please include the ability to give feedback and challenge.

Many thanks.

Yours faithfully,

Martin Smyth

Gloria Akinyemi, Office of Communications

Reference: 01444171
19/04/2022 18:33
Riverside House
2a Southwark Bridge Road
London SE1 9HA

 
Gloria Akinyemi
Information Requests

Freedom of Information request

Dear Martin Smyth,

Thank you for your request for information about Ofcom Process Document - For
When a complaint is formally received about wireless interference. Your request
was received on 14/04/2022.

Where we hold the information you have requested we will endeavour to answer
your request in full and within 20 Working Days.

If we are unable to provide the information requested, we will explain why the
information has not been provided.

If you have any queries then please
contact [1][Ofcom request email].
Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Gloria Akinyemi
 
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Our mailing address is:
[5][Ofcom request email]

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References

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2. https://twitter.com/ofcom
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5. mailto:[Ofcom request email]

Gloria Akinyemi, Office of Communications

9 Attachments

Dear Mr Smyth,

 

I am contacting you because the time limit for responding to your request
for information needs to be extended.

 

It is occasionally necessary to extend the 20 working day time limit for
issuing a response. In this case, this is because the information
requested is being considered under one of the exemptions to which a
public interest test applies.

 

The exemption concerned is section 36 of the Freedom of Information Act,
which deals with the exemption of information that would prejudice the
effective conduct of public affairs. This extra time is needed in order to
decide whether the public interest is in favour of releasing the
information or not. I will contact you by  14 June 2022.

 

Kind regards

 

Gloria Akinyemi

 

 

:: Gloria Akinyemi
   Information Rights Adviser

:: Ofcom
   Riverside House
   2a Southwark Bridge Road
   London SE1 9HA
   [1]www.ofcom.org.uk

 :: Keep up with Ofcom on social media

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14. https://eur01.safelinks.protection.outlo...
15. https://eur01.safelinks.protection.outlo...

Gloria Akinyemi, Office of Communications

10 Attachments

Dear Mr Smyth

 

Please see the attached response to your Freedom of Information request to
Ofcom.

 

Regards

 

Gloria Akinyemi

 

 

 

:: Gloria Akinyemi
   Information Rights Adviser
   Email: [1][email address]

:: Ofcom
   Riverside House
   2a Southwark Bridge Road
   London SE1 9HA
   [2]www.ofcom.org.uk

 :: Keep up with Ofcom on social media

   [3][IMG]   [4][IMG]   [5][IMG]   [6][IMG]   [7][IMG]

[8]Icon Description automatically generatedListen to Life Online, a new
Ofcom podcast exploring themes around online safety

[9]SPOTIFY  |  [10]APPLE PODCASTS  |  [11]STITCHER  |  [12]POCKET CASTS

 

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ar-lein
[13]SPOTIFY  |  [14]APPLE PODCASTS  |  [15]STITCHER  |  [16]POCKET CASTS

 

 

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References

Visible links
1. mailto:[email address]
2. http://www.ofcom.org.uk/
https://eur01.safelinks.protection.outlo...
3. http://ofcom.in/2921S4u
4. http://ofcom.in/293fbEd
5. https://ofcom.in/2OR5ThI
6. http://ofcom.in/29bmhcj
7. http://ofcom.in/299TT95
9. https://eur01.safelinks.protection.outlo...
10. https://eur01.safelinks.protection.outlo...
11. https://eur01.safelinks.protection.outlo...
12. https://eur01.safelinks.protection.outlo...
13. https://eur01.safelinks.protection.outlo...
14. https://eur01.safelinks.protection.outlo...
15. https://eur01.safelinks.protection.outlo...
16. https://eur01.safelinks.protection.outlo...

Dear Office of Communications,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Office of Communications's handling of my FOI request 'Ofcom Process Document - For When a complaint is formally received about wireless interference'.

I note that you have not confirmed or denied whether the authority holds this information, and have not applied an exemption that would remove this obligation.

As you may be aware, Section 1(1) of the FOI Act (https://www.legislation.gov.uk/ukpga/200...) states that "Any person making a request for information to a public authority is entitled to be informed in writing by the public authority whether it holds information of the description specified in the request".
I would be grateful if you could clarify whether or not this information is held, or specify which exemption of the duty to confirm or deny you are applying.

I specifically asked this:
I refer to your website page
https://www.ofcom.org.uk/complaints/comp... Please could you provide a copy of your internal documented process (Document) for when a complaint is received about wireless interference for: 1. Interference to wireless devices at home 2. Interference to Amateur Radio 3. Interference to Business Radio 4. Interference to Hobby Radio 5. Illegal Broadcasting (Pirates)For each case, please document from initial complaint received to resolution. Please include the ability to give feedback and challenge.

Ofcom's brief response was that they are applying an exemption for this reason:
"its disclosure may prejudice the effective exercise of our functions to determine if a person has failed to comply with the law or if circumstances exist which would justify regulatory action in relation to cases of suspected interference"

My question was not solely about "A person" , but could also be a Business (Large or small).
As a public service from Ofcom; How can Ofcom as a public service body and it's processes (This specifically) be audited to an acceptable standard for the UK, when it is kept an internal secret. and may be out of date and possibley not be documented or applied to a standard.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/o...

Yours faithfully,

Martin Smyth

Information Requests, Office of Communications

Dear Mr Smyth,

Thank you for your request for an internal review. We will be in touch with a response in due course.

Kind regards
Internal Reviews
:: Internal Reviews
Information Requests
:: Ofcom
Riverside House
2A Southwark Bridge Road
London SE1 9HA
www.ofcom.org.uk
:: Keep up with Ofcom on social media

Listen to Life Online, a new Ofcom podcast exploring themes around online safety
SPOTIFY | APPLE PODCASTS | STITCHER | POCKET CASTS

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SPOTIFY | APPLE PODCASTS | STITCHER | POCKET CASTS

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Information Requests, Office of Communications

Dear Mr Smyth,

Apologies, there has been a delay and we are unable to meet our 20 working day target for providing a response to your request for an internal review. We expect that we should be able to provide the response by 30 August but will advise if there is any further delay.

Kind regards,
Internal reviews

:: Internal Reviews
Information Requests
:: Ofcom
Riverside House
2A Southwark Bridge Road
London SE1 9HA
www.ofcom.org.uk
:: Keep up with Ofcom on social media

Listen to Life Online, a new Ofcom podcast exploring themes around online safety
SPOTIFY | APPLE PODCASTS | STITCHER | POCKET CASTS

Gwrandewch o Bywyd Ar-lein, podlediad newydd gan Ofcom ar themâu diogelwch ar-lein
SPOTIFY | APPLE PODCASTS | STITCHER | POCKET CASTS

show quoted sections

Information Requests, Office of Communications

11 Attachments

Dear Mr Smyth,

 

Please see the attached response to your request for an internal review.

 

Kind regards

Internal Reviews

:: Internal Reviews
   Information Requests

:: Ofcom
    Riverside House
    2A Southwark Bridge Road
    London SE1 9HA
    [1]www.ofcom.org.uk

:: Keep up with Ofcom on social media

   [2][IMG]   [3][IMG]   [4][IMG]   [5][IMG]   [6][IMG]

[7]Icon Description automatically generatedListen to Life Online, a new
Ofcom podcast exploring themes around online safety

[8]SPOTIFY  |  [9]APPLE PODCASTS  |  [10]STITCHER  |  [11]POCKET CASTS

 

Gwrandewch o Bywyd Ar-lein, podlediad newydd gan Ofcom ar themâu diogelwch
ar-lein
[12]SPOTIFY  |  [13]APPLE PODCASTS  |  [14]STITCHER  |  [15]POCKET CASTS

 

 

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show quoted sections

References

Visible links
1. http://www.ofcom.org.uk/
https://eur01.safelinks.protection.outlo...
2. http://ofcom.in/2921S4u
3. http://ofcom.in/293fbEd
4. https://ofcom.in/2OR5ThI
5. http://ofcom.in/29bmhcj
6. http://ofcom.in/299TT95
8. https://eur01.safelinks.protection.outlo...
9. https://eur01.safelinks.protection.outlo...
10. https://eur01.safelinks.protection.outlo...
11. https://eur01.safelinks.protection.outlo...
12. https://eur01.safelinks.protection.outlo...
13. https://eur01.safelinks.protection.outlo...
14. https://eur01.safelinks.protection.outlo...
15. https://eur01.safelinks.protection.outlo...