Dear Mr Smith,

I refer to your request for information received on 09 March 2023.

Your request for information will be considered under the provisions of
Freedom of Information Act 2000, if your request also relates to
Environmental Information e.g. information about the environment or land
development your request will then be considered under the  Environmental
Information Regulations 2004. In accordance with the legislation, the
deadline for responding is usually 20 working days from the receipt of the
request, this being the 11 April 2023. However, we shall endeavour to deal
with your request promptly, and if possible before this date.

Yours sincerely,

Access to Information Team

Corporate Services & Transformation

Derbyshire County Council

County Hall

Matlock

DE4 3AG       

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Good Afternoon,

Please find the information below as requested:

• What are the contractual performance KPI's for this contract?

┌───────────────────────────────────────────────────────────────┬──────────────┐
│ Service Levels │ │
├─────────────────┬──────────────┬────────────────┬─────────────┤Service Credit│
│ Service Level │ │ Service Level │Service Level│ for each │
│ Performance │Key Indicator │ Performance │ Threshold │Service Period│
│ Criterion │ │ Measure │ │ │
├─────────────────┼──────────────┼────────────────┼─────────────┼──────────────┤
│SLA 1.1 │Session │at least 99% at │  │1% Service │
│ │Fulfilment / │all times │ │Credit gained │
│Contractor to │Delivery │ │ │for each │
│confirm receipt │ │  │ │percentage │
│and acceptance of│ │ │ │under the │
│order request │ │ │ │specified │
│within one (1) │ │ │ │Service Level │
│Working Day. │ │ │ │Performance │
│ │ │ │ │Measure │
├─────────────────┼──────────────┼────────────────┼─────────────┼──────────────┤
│SLA 1.2 │Session │at least 99% at │  │1% Service │
│ │Fulfilment │all times │ │Credit gained │
│Contractor must │ │ │ │for each │
│inform the │ │  │ │percentage │
│Council of an │ │ │ │under the │
│invalid order │ │ │ │specified │
│within one (1) │ │ │ │Service Level │
│Working Day from │ │ │ │Performance │
│receipt of order.│ │ │ │Measure │
├─────────────────┼──────────────┼────────────────┼─────────────┼──────────────┤
│SLA 1.3 │Session │at least 99% at │  │1% Service │
│ │Fulfilment │all times │ │Credit gained │
│Contractor must │ │ │ │for each │
│deliver all │ │  │ │percentage │
│sessions not │ │ │ │under the │
│subject to SLA │ │ │ │specified │
│1.4 within the │ │ │ │Service Level │
│agreed time │ │ │ │Performance │
│schedule │ │ │ │Measure │
├─────────────────┼──────────────┼────────────────┼─────────────┼──────────────┤
│SLA 1.4 │Order │at least 99% at │  │1% Service │
│ │Fulfilment │all times │ │Credit gained │
│Contractor must │ │ │ │for each │
│provide a weekly │ │  │ │percentage │
│report showing │ │ │ │under the │
│any outstanding │ │ │ │specified │
│sessions │ │ │ │Service Level │
│ │ │ │ │Performance │
│ │ │ │ │Measure │
├─────────────────┴──────────────┴────────────────┴─────────────┴──────────────┤
│  │
│ │
│The Service Credits shall be calculated on the basis of the following formula:│
│ │
│ Formula: x% (Service Level Performance = x% of the Charges payable to the │
│ Measure) - x% (actual Service Level Buyer as Service Credits to be │
│ performance) deducted from the next Invoice │
│ payable by the Buyer │
│ Worked example: 98% (e.g. Service Level = 23% of the Charges payable to the│
│ Performance Measure requirement for Buyer as Service Credits to be │
│accurate and timely billing Service Level) deducted from the next Invoice │
│ - 75% (e.g. actual performance achieved payable by the Buyer │
│ against this Service Level in a Service │
│ Period) │
│ │
│  │
│ │
│  │
│ │
│Please confirm your acceptance of these required Service Levels and Service│
│Credits levels and provide details of how you will provide monthly reports to│
│enable the Council to monitor and measure them. │
│ │
│  │
│ │
│              Comments:                │
│ │
│  │
│ │
│  │
├──────────────────────────────────────────────────────────────────────────────┤
│  │
└──────────────────────────────────────────────────────────────────────────────┘

• Suppliers who applied for inclusion on the contract and were successful
& not successful at the PQQ & ITT stages

BHSF OH Limited

                Healthworks Ltd

                Neptune Health Ltd

                RPS Consulting Services Ltd

    Healthworks Ltd were the successful bidder.

• Service utilisation volumes Since October 21 ,we have used the OHP
service, 2 days per week so 16 appointments per week. They carry out
remote and face to face appointments in 3 clinics.

• Actual spend on this contract, from the start of the contract to the
current date - £164,385 from 1^st October 2021 – 12^th February 2023

• Expected end date of the contract? 30^th September 2023

• Has there been any significant supplier performance issues in the
delivery of this contract? No

• Could you please provide a copy of the service/product specification
given to all bidders for when this contract was last advertised? Attached

• Can you outline the level of Social Value delivered by the supplier as
part of this contract? Social Value did not form part of this project.

• Is there an extension clause in the contract and, if so, the duration of
the extension? Yes the initial contract period was for one year with an
option to extend for an additional one year which we have taken.

• Has a decision been made yet on whether the contract is being either
extended or renewed? Decision not made, part of an ongoing review of
service.

• Who is the senior officer (outside of procurement) responsible for this
contract? Tim Beard/Sandy McKay

Kind Regards

Stuart Etchells MCIPS| Category Manager | Corporate Services and
Transformation Category | County Procurement  | Finance & ICT Division |
Corporate Services and Transformation |

Derbyshire County Council | County Hall, Matlock, Derbyshire DE4 3AG
| Direct dial: 01629 538204
[1][IMG][2]Chat with me on Teams: Visit us at [3]www.derbyshire.gov.uk | 

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