Obtaining birth certificate when name changed for police protection

Gemma made this Freedom of Information request to General Register Office

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

General Register Office did not have the information requested.

Dear General Register Office,
I am contacting you to try and get help in how to get help with or how to find information to get my birth certificate after being in police protection.

I was in police protection with my mum when I was a child and our surnames were changed.

I have had a few issues where I need my birth certificate for things like to apply for a passport but I do not have a birth certificate, my mum does not have any documents for me and I don’t know whether I would have to apply for a replacement with my previous surname or my current surname and the same for my mother. I also don’t know if this is something I would have to ask the police about rather than yourselves?

I have a bank account, national insurance, universal credits and a full uk driving licence would I be able to obtain a passport using any of these supporting documents if I don’t have my birth certificate.

For obvious reasons there aren’t any sites online telling me how I can obtain the info or certificates I require to use for stuff and especially for a passport

Yours faithfully,

Gemma

FOI, General Register Office

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HM Passport Office, General Register Office

Dear Gemma

 

Thank you for your enquiry.

 

Unfortunately, we are unable to assist you with your enquiry as it does
not relate to an active British passport application.

 

The documents you listed in your email would not be sufficient to obtain a
British passport as you would need a birth certificate.

 

For further information please contact General Registrar’s Office on +44
(0)300 123 1837 email: [1][email address] or visit:
www.gov.uk/government/publications/birth...

 

Kind Regards,

 

L Berryman

Customer Service Management Team

HM Passport Office Operations

Her Majesty's Passport Office

[2]www.gov.uk/hm-passport-office

 

The details that you provide to Her Majesty's Passport Office (HMPO) and
any response from us will be sent to you by unencrypted e-mail via the
internet. This means that complete confidentiality of your personal
information is not possible because we cannot guarantee the security of
the internet communications. If you are not comfortable with this
arrangement, you may prefer to contact us by telephone or post.

 

 

 

 

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HM Passport Office, General Register Office

Dear Gemma

 

Thank you for your enquiry.

 

Unfortunately, we are unable to assist you with your enquiry as it does
not relate to an active British passport application.

 

The documents you listed in your email would not be sufficient to obtain a
British passport as you would need a birth certificate.

 

For further information please contact General Registrar’s Office on +44
(0)300 123 1837 email: [1][email address] or visit:
www.gov.uk/government/publications/birth...

 

Kind Regards,

 

L Berryman

Customer Service Management Team

HM Passport Office Operations

Her Majesty's Passport Office

[2]www.gov.uk/hm-passport-office

 

The details that you provide to Her Majesty's Passport Office (HMPO) and
any response from us will be sent to you by unencrypted e-mail via the
internet. This means that complete confidentiality of your personal
information is not possible because we cannot guarantee the security of
the internet communications. If you are not comfortable with this
arrangement, you may prefer to contact us by telephone or post.

 

 

 

 

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GRO Policy,

Dear Gemma,

Thank you for your email of 20 February to the General Register Office (GRO).

Your request has been handled as official correspondence rather than as a request for information under the Freedom of Information Act 2000, although this does not mean that your enquiry has been actioned any differently or that the information provided contains any less content or detail.

GRO are unable to provide any assistance regarding your correspondence. You will need to contact the police who will be able to advise further.

Kind regards,
Kayleigh

Kayleigh Roberts
Senior Policy Advisor
Civil Registration Directorate

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