Number of TV license Direct Debit refund requests refused in 2016 and 2017
Dear British Broadcasting Corporation,
Although I pay for my TV license by Quarterly Direct Debit I was charged for a second TV license by an Annual Direct Debit which I did not authorise. This second TV license was for a different person at a different address. A refund was refused as the TV Licensing Authority only refunds to the license holder irrespective of who pays. They refused to release the name of the license holder due to Data Protection Legislation.
My Freedom of Information Request is for the number of License Fee Direct Debit requests that have been refused in the years 2016 and 2017.
Yours faithfully,
Malcolm C Thomas
Dear Malcolm Thomas
Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email. Your request was received
on 09/04/2018. We will deal with your request as promptly as possible,
and at the latest within 20 working days. If you have any queries about
your request, please contact us at the address below.
The reference number for your request is RFI20180795.
Kind regards
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
[1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2882
[3]cid:image001.gif@01D34679.13105160
Dear Mr Thomas
We require some clarification in regards to your FOI request RFI2018079.
Your request isn’t entirely clear can you please confirm whether you mean
“the number of refund requests made by customers paying by Direct Debit
that have been refused”?
Please note the 20 working day FOI deadline will now pause and will
continue once you have clarified the above.
Kind regards
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
[1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2882
[3]cid:image001.png@01D2EE68.C9C0F040
--------------------------------------------------------------------------
Dear FOI Enquiries,
Thank you for your letter. I confirm that I am requesting information on the number of customers who have had their Direct Debit refund request refused. I agree with your revised wording
Yours sincerely,
Malcolm Thomas
Dear Mr Thomas
Please find attached the response to your request for information,
reference RFI20180795.
Kind regards
Information Rights
BBC Freedom of Information
BC2 A4, Broadcast Centre
201 Wood Lane
London W12 7TP
[1]www.bbc.co.uk/foi
Email: [2][BBC request email]
Tel: 020 8008 2882
[3]cid:image001.png@01D2EE68.C9C0F040
References
Visible links
1. file:///tmp/www.bbc.co.uk/foi
2. mailto:[BBC request email]
4. http://www.bbc.co.uk/
We work to defend the right to FOI for everyone
Help us protect your right to hold public authorities to account. Donate and support our work.
Donate Now