Number of TV license Direct Debit refund requests refused in 2016 and 2017

Malcolm Thomas made this Freedom of Information request to British Broadcasting Corporation

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear British Broadcasting Corporation,
Although I pay for my TV license by Quarterly Direct Debit I was charged for a second TV license by an Annual Direct Debit which I did not authorise. This second TV license was for a different person at a different address. A refund was refused as the TV Licensing Authority only refunds to the license holder irrespective of who pays. They refused to release the name of the license holder due to Data Protection Legislation.

My Freedom of Information Request is for the number of License Fee Direct Debit requests that have been refused in the years 2016 and 2017.

Yours faithfully,

Malcolm C Thomas

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Malcolm Thomas

 

Thank you for your request for information under the Freedom of
Information Act 2000, as detailed in your email. Your request was received
on 09/04/2018.  We will deal with your request as promptly as possible,
and at the latest within 20 working days. If you have any queries about
your request, please contact us at the address below.

 

The reference number for your request is RFI20180795.

 

Kind regards

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

                                                                                              

[1]www.bbc.co.uk/foi

Email: [2][BBC request email]

 

Tel: 020 8008 2882

[3]cid:image001.gif@01D34679.13105160

 

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FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Mr Thomas

 

We require some clarification in regards to your FOI request RFI2018079.

 

Your request isn’t entirely clear can you please confirm whether you mean
“the number of refund requests made by customers paying by Direct Debit
that have been refused”?

 

Please note the 20 working day FOI deadline will now pause and will
continue once you have clarified the above.

 

Kind regards

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

[1]www.bbc.co.uk/foi

Email: [2][BBC request email]

 

Tel: 020 8008 2882

[3]cid:image001.png@01D2EE68.C9C0F040

 

 

 

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Dear FOI Enquiries,
Thank you for your letter. I confirm that I am requesting information on the number of customers who have had their Direct Debit refund request refused. I agree with your revised wording

Yours sincerely,

Malcolm Thomas

FOI Enquiries, British Broadcasting Corporation

2 Attachments

Dear Mr Thomas

 

Please find attached the response to your request for information,
reference RFI20180795.

 

Kind regards

 

Information Rights

 

BBC Freedom of Information

BC2 A4, Broadcast Centre

201 Wood Lane

London W12 7TP

 

[1]www.bbc.co.uk/foi

Email: [2][BBC request email]

 

Tel: 020 8008 2882

[3]cid:image001.png@01D2EE68.C9C0F040

 

 

 

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References

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2. mailto:[BBC request email]
4. http://www.bbc.co.uk/