Dear Bangor University,
I have three questions regarding your mental health services.

1. How many requests for a counselling appointment were made by students in the last academic year (2019-20)?

2. What were the average wait times for an appointment?

3. How many students actually attended their first appointment?

Yours faithfully,

Kathryn Smith

Information Compliance Shared mailbox, Bangor University

Diolch am eich neges. Mae staff y Brifysgol yn gweithio o adref ar hyn o
bryd, ac oherwydd hynny, y dull gorau o gysylltu â ni fydd drwy e-bost.
Byddwn yn ymateb mor fuan â phosib i'ch ymholiad.

 

Ar gyfer ymholiadau'r Iechyd a Diogelwch cysylltwch â
[1][email address]

 

Ar gyfer ymholiadau’r Mewnfudo cysylltwch â [2][email address]

 

Ar gyfer ymholiadau sy’n gysylltiedig â Rhyddid Gwybodaeth cysylltwch â
[3][Bangor University request email]

 

Ar gyfer ymholiadau yn ymwneud â chwynion cysylltwch â
[4][email address]

Ar gyfer ymholiadau yn ymwneud ag apeliadau academaidd cysylltwch  â 
[email address]

 

 

Diolch,

Gwenan

 

 

Thank you for your message. The University's staff are currently working
from home and therefore the best way to contact us is by e-mail. We will
respond to your enquiry as quickly as possible.

 

For Health and Safety enquiries, please contact
[5][email address]

 

For enquiries relating to Immigration, please contact
[6][email address]

 

For enquiries relating to Freedom of Information, please contact
[7][Bangor University request email]

 

For enquiries relating to Complaints, please contact
[8][email address]

 

For enquiries relating to Academic Appeals, please contact
[9][email address]

 

Thank you.

 

 

Gwenan

 

Mae croeso i chi gysylltu gyda'r Brifysgol yn Gymraeg neu Saesneg

You are welcome to contact the University in Welsh or English

Rhif Elusen Gofrestredig 1141565 - Registered Charity No. 1141565

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References

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Information Compliance Shared mailbox, Bangor University

Our Ref. FOI2269

 

Dear Kathryn Smith,

 

Thank you for your Freedom of Information request, received by email on
the 31^st March 2021.

 

We will now consider your request and you will receive the information
requested within the statutory timescale of 20 working days, as defined by
the Freedom of Information Act 2000, subject to the information not being
exempt or containing reference to a third party.

 

For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested. There will be an
assessment, and if any of the exemption categories apply then the
information will not be released. You will be informed if this is the
case, including your rights of appeal.

 

If the information you requested contains reference to a third party, then
they may be consulted prior to a decision being taken on whether or not to
release the information to you. You will be informed if this is the case.

 

If you have any queries please contact us.

 

Kind regards,

Compliance Team

 

[1][IMG] Tîm Cydymffurfio Compliance Team

Llywodraethu a Chydymffurfio Governance and Compliance

Gwasanaethau Corfforaethol Corporate Services

E-bost: Email:
[2][Bangor University request email] [8][Bangor University request email]
Phone: 01248 388530
Ffôn: 01248 388530
Bangor University, Bangor,
Prifysgol Bangor, Bangor, Gwynedd, LL57 2DG
Gwynedd, LL57 2DG
Registered Charity: No. 1141565
Elusen Gofrestredig: Rhif 1141565
[9][IMG][10]@BangorUni
[3][IMG][4]@prifysgolbangor [11][IMG][12]/BangorUniversity
[5][IMG][6]/PrifysgolBangor
[13]TEF Gold
[7]FfRhA Aur

 

 

 

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Information Compliance Shared mailbox, Bangor University

Our Ref. FOI2269

 

Dear Kathryn Smith,

 

Further to your request for information, the University’s response is
below:

 

 

1. How many requests for a counselling appointment were made by students
in the last academic year (2019-20)?

 

+--------------------------+
| 2019/20 |
|--------------------------|
|The University Counselling|
|Service saw a total of 526|
|clients for individual |
|sessions during the |
|academic year. In |
|addition, there were 121 |
|(up to lockdown) |
|attendances* at the |
|Building Resilience |
|workshops, and 93 (up to |
|lockdown) attendances* at |
|iCan workshops. |
| |
|52 students attended |
|longer-term groups and |
|classes- such as |
|Mentalisation based group |
|work, and DBT/ERSC groups.|
| |
|Mindfulness weekly drop in|
|sessions attracted between|
|12 and 50 attendances at |
|each across the year. |
+--------------------------+

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*PLEASE NOTE: The term ‘attendances’ refers to the number of times the
services were accessed rather than the number of individuals accessing the
services. Some students may use more than one of the services / workshops
mentioned above.

 

 

2. What were the average wait times for an appointment?

 

The average length of time students had to wait for an initial Counselling
appointment=

 

2019/2020 - 3.67 working days

 

 

3. How many students actually attended their first appointment?

 

83.9%.

 

 

Please note that the University has a formal complaints procedure. If you
are unhappy with the service you have received in relation to your request
and wish to make a complaint or request a review of our decision you
should write to the University’s Governance & Compliance Office in the
first instance ([1][Bangor University request email]) explaining the grounds
for your complaint. In line with guidance from the Information
Commissioner’s Office, an appeal request must be submitted within two
months of the University’s final response to this Freedom of Information
Act request.

 

Kind regards,

Compliance Team

 

[2][IMG] Tîm Cydymffurfio Compliance Team

Llywodraethu a Chydymffurfio Governance and Compliance

Gwasanaethau Corfforaethol Corporate Services

E-bost: Email:
[3][Bangor University request email] [9][Bangor University request email]

Prifysgol Bangor, Bangor, Bangor University, Bangor,
Gwynedd, LL57 2DG Gwynedd, LL57 2DG

Elusen Gofrestredig: Rhif 1141565 Registered Charity: No. 1141565

[4][IMG][5]@prifysgolbangor [10][IMG][11]@BangorUni
[6][IMG][7]/PrifysgolBangor [12][IMG][13]/BangorUniversity

[8]FfRhA Aur [14]TEF Gold

 

 

 

 

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