Number of student requests for counselling

Kathryn Smith made this Freedom of Information request to Cardiff University

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

Dear Cardiff University,

I have three questions regarding your mental health services.

1. How many requests for a counselling appointment were made by students in the last academic year (2019-20)?

2. What were the average wait times for an appointment?

3. How many students actually attended their first appointment?

Yours faithfully,
Kathryn Smith

InfoRequest, Cardiff University

Dear Kathryn Smith

I acknowledge receipt of your email received by this office on 31 March 2021.

Your request will now be dealt with under the Freedom of Information Act 2000 and has been allocated reference FOI21-143 which should be quoted in all correspondence. We will respond to your request within 20 working days starting the next working day after receipt, therefore you can expect to receive a response no later than 30 April 2021.

Please note that in order to fulfil your request we need to liaise with other teams across the University. Due to the current Coronavirus pandemic most staff are now working remotely, and it is likely that there will be a delay in responding to your request. Staff may not be able to assist as they may need to prioritise other work, cover for colleagues who are ill or be away from work themselves due to illness. However, we will do our best to meet this deadline and keep you informed should we be unable to do so.

In some circumstances a fee may be payable and, if that is the case, we will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

Swyddfa Ysgrifenydd y Brifysgol
Prifysgol Caerdydd
Ebost : [email address]  

Mae'r Brifysgol yn croesawu gohebiaeth yn Gymraeg neu'n Saesneg.  Ni fydd gohebu yn Gymraeg yn creu unrhwy oedi.
University Secretary's Office
Cardiff University
Email: [email address

The University welcomes correspondence in Welsh or English.  Corresponding in Welsh will not lead to any delay.

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InfoRequest, Cardiff University

Dear Kathryn Smith

Further to our email of 1 April, unfortunately we are not in a position to provide you with a response by the date originally stated. We anticipate that we will require an additional seven working days to prepare the University's response, therefore we expect to be in a position to provide this to you by 12 May 2021. We apologise for the inconvenience.

Kind regards

Swyddfa Ysgrifenydd y Brifysgol
Prifysgol Caerdydd
Ebost : [email address]  

Mae'r Brifysgol yn croesawu gohebiaeth yn Gymraeg neu'n Saesneg.  Ni fydd gohebu yn Gymraeg yn creu unrhwy oedi.
University Secretary's Office
Cardiff University
Email: [email address

The University welcomes correspondence in Welsh or English.  Corresponding in Welsh will not lead to any delay.

show quoted sections

InfoRequest, Cardiff University

1 Attachment

Dear Kathryn Smith

I am writing in response to your Freedom of Information request dated 31
March 2021.

For ease of reference, I have reproduced your questions below and set out
our corresponding responses.

 1. How many requests for a counselling appointment were made by students
in the last academic year (2019-20)?

 

We do not offer requests for counselling appointments at Cardiff
University. We have a tiered service provision, including Counselling
appointments, that are categorised and triaged based on presenting issue,
risk and desired outcome of the client. 5124 students received support in
2019/20 through our tiered service provision.

 

2. What were the average wait times for an appointment?

 

Please see the attached report for the response to questions 1 and 2.

 

3. How many students actually attended their first appointment?

 

We do not hold this information in a way in which it could be readily
identified, extracted and collated. We would need to review each case
record for the 5124 interactions to determine if there was a record of ‘Do
Not Attend’. The time involved in searching for and providing the
information you have requested would exceed the time limit (18 hours)
allowed under the Freedom of Information and Data Protection (Appropriate
Limit and Fees) Regulations 2004.  Accordingly, section 12(2) of the
Freedom of Information Act 2000 will apply.

I trust this information satisfies your enquiry. The University has a
Freedom of Information Complaints Procedure should you feel dissatisfied
with this response or the way in which your request was handled.
Complaints must be made in writing and must set out why you believe the
University has not met its obligations under the Freedom of Information
Act. You may email your complaint to [1][email address] where it
will be forwarded to the Head of Compliance and Risk who will be
responsible for overseeing the review.

If you remain dissatisfied following the outcome of your complaint, you
have the right to apply directly to the Information Commissioner for
consideration. The Information Commissioner can be contacted at the
following address: Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF.

I would like to take this opportunity to thank you for your interest in
Cardiff University. If you require further assistance please feel free to
contact me.

Kind regards

 

 

Swyddfa Ysgrifenydd y Brifysgol University Secretary’s Office

Prifysgol Caerdydd Cardiff University

Ebost : [2][email address] Email: [3][email address
 
 
 
The University welcomes
Mae'r Brifysgol yn croesawu correspondence in Welsh or English. 
gohebiaeth yn Gymraeg neu'n Saesneg.  Corresponding in Welsh will not lead
Ni fydd gohebu yn Gymraeg yn creu to any delay.
unrhwy oedi.

 

 

 

 

 

 

 

 

References

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