Number of small businesses seeking advice about payment problems

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Dear The Office of the Small Business Commissioner,

I would like to request information about the number of small businesses that have contacted you seeking help regarding payment problems (between 2015 and 2020 including the latest available data).

In more detail, I'd like to find out the number of small businesses that have contacted you asking for advice due to unpaid invoices.

Would it be possible to have these statistics broken down by the small businesses' location and industry?

What is the average value of an unpaid invoice that small businesses contacted you about?

And has the number of small businesses contacting you asking for help due to unpaid invoices gone up since the 23rd of March (since the lockdown)?

Yours faithfully,

Hana Bednarova

Small Business Commissioner, The Office of the Small Business Commissioner

Dear Hanna Bednarova
 
Case 765484
 
Thank you for your query received on 8 July 2020. Your query will be dealt
with by Neil Cowley and you will receive a response within 7 days. If any
delay is likely to occur, we will contact you and let you know.
 
 Yours faithfully 
 

Neil Cowley
Casework Manager

[1]Email logo Office of the Small Business Commissioner
Victoria Square House, Birmingham, B2 4AJ
Tel: 01216957759   [mobile number]
[email address]

 
[2]Contact us about this case
 
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Small Business Commissioner, The Office of the Small Business Commissioner

1 Attachment

Dear Hanna 
 
Case 765484
 
Thank you for your freedom of information request of 8 July 20, please see
the attached response
 
 Yours sincerely
 

Neil Cowley
Casework Manager

[1]Email logo Office of the Small Business Commissioner
Victoria Square House, Birmingham, B2 4AJ
Tel: 01216957759   [mobile number]
[email address]

 
 
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Dear Small Business Commissioner,

Thank you very much for your reply and the data. I was wondering whether you could clarify what sectors you mean by business services? One or two examples of what services these are would be great.

Thank you in advance.

Yours sincerely,

Hana Bednarova

Small Business Commissioner, The Office of the Small Business Commissioner

Dear Hanna 
 
Case 765484
 
Thank you for your recent follow up email. We classify Business Services
as any service that supports commercial activity.  This could include
advisory services, reprographics, design, promotions, HR advice, Health
and Safety,  marketing, consultancy, recruitment. Due to the relatively
high number of cases in the consultancy, recruitment and marketing areas
of business services we have subsequently begun recording complaints in
these areas separately to enable us to drill down  into this sector. In a
service based economy it is perhaps unsurprising that business services
features highly for the receipt of complaints.
 
 Yours sincerely
 

Neil Cowley
Casework Manager

[1]Email logo Office of the Small Business Commissioner
Victoria Square House, Birmingham, B2 4AJ
Tel: 01216957759   [mobile number]
[email address]

 
 
NOTE: Please do not edit the subject line when replying to this email.
 

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