Number of requests for a Customer Care Team review of Final Decisions since December 2014.

Currently waiting for a response from Parliamentary and Health Service Ombudsman, they must respond promptly and normally no later than (details).

Dear Parliamentary and Health Service Ombudsman,

Most people have been deliberately and cynically 'timed-out' of the 3 month window for applying for judicial review by the PHSO over the last three years because the CCT are taking at least 3 months to look at a request for a review of a Final Decision. Many thousands of complainants have therefore been denied access to justice by the PHSO and some will have had their lives ruined by this inexcusable behaviour by this morally bankrupt quango.

(1) Please provide the number of requests for a Customer Care Team (CCT) review of Final Decisions since December 2014 (when the CCT was established).

Yours faithfully,

M Boyce

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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Dear M Boyce,

 

Re: Your Information Request - FDN-275054

 

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Health Service Ombudsman (PHSO).

 

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2018. This is 20 working days from the date of your initial request to us.

 

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Brenda Prentice left an annotation ()

I've been timed out from going to HCPC because of a late reply from PHSO!

M Boyce left an annotation ()

Brenda

Could you elaborate on this timing-out.

Brenda Prentice left an annotation ()

I complained to PHSO and LGO, a joint complaint, about health and social care

It took so long for my complaint to be turned down that when I went, as advised by PHSO &LGO, to HCPC they said, sorry out of time. They could not, they said, look at the way a senior social worker changed the assessment of the social worker who was working with, and assessed my son.
While there can be different opinions, care plans cannot be changed without telling the client or their social worker or family.
The outcome was that my son died waiting for Extra Care Housing which he would never get.

Had he have been in Extra Care Housing, as agreed with everyone, there would have been someone on call to help him when he collapsed and died.

This after he was 'encouraged' to leave our home and care....! But as ever, no one is accountable.....

M Boyce left an annotation ()

Thanks for posting this Brenda.

I'm so sorry to here of your awful experience and how the relevant authorities have let you down. Your experience shows perfectly why we must all fight for much better services from authorities and unaccountable quangos like the PHSO (who are after all publically funded). At the moment the PHSO are not helping anyone (except the well-paid folk in charge), only harming them.

Brenda Prentice left an annotation ()

Agreed M Boyce! We must all keep pushing at the door. Perhaps one day it will open....

What are we tax payers paying for???????? Those in charge to over pay themselves at our expense.....and for what? To show the world we are the leaders in corruption and how to deal with plebs like us without getting caught !!!!!!

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