Number of public complaints: "Failing to stop" - Metrobus Croydon Bus routes.
Dear Transport for London,
Please provide me with the following information:
The number of public complaints received by TFL concerning Buses "Failing to stop" at designated Bus stops.
This request is limited to:
1) Bus services operated by Metrobus-Go Ahead London from their Croydon (C) Depot, 134 Beddington Lane, Croydon.
2) Complaints received between October 2014 to October 2015
Please break the information down into the following categories:
1): Date that the complaint was received.
2): Bus route number (ie 64, 119, 127, 130 etc)
Yours faithfully,
AJ West
Dear AJ West
TfL Ref: 1806-1516
Thank you for your email received by Transport for London (TfL) on 21 December 2015.
Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy.
A response will be provided to you by 20 January 2016. We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.
In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.
Yours sincerely
Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
Dear Transport for London,
The response to my request is now delayed. By law, your authority should have provided a response to my question by now.
Please ensure the requested information is provided without delay.
Yours faithfully,
AJ West
Dear AJ West
TfL Ref: 1806-1516
Thank you for your email received by us on 19 December 2015 asking for
information about the number of complaints we have received about drivers
not stopping at designated bus stops on Go-Ahead routes operating from the
Beddington Lane Bus Garage in Croydon . I apologise for the delay in
responding.
Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold the information you require. You asked for the
following:
The number of public complaints received by TFL concerning Buses
"Failing to stop" at designated Bus stops.
This request is limited to:
1) Bus services operated by Metrobus-Go Ahead London from their
Croydon (C) Depot, 134 Beddington Lane, Croydon.
2) Complaints received between October 2014 to October 2015
Please break the information down into the following categories:
1): Date that the complaint was received.
2): Bus route number (ie 64, 119, 127, 130 etc)
Please see the attached file for the requested information. I have also
attached a copy of the ‘Big Red Book’ which is issued to bus drivers and
advises about stopping at bus stops.
If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.
Yours sincerely
Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
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